Hospitality Associate 3

POSITION SUMMARY: The Hospitality Associate 3 is responsible for providing exceptional customer service to residents, families, guests, and staff while supporting both front desk operations and transportation needs within the Village. This position includes greeting and assisting residents and visitors, managing communication at the hospitality services desk, driving residents to designated appointments or events. Safety, professionalism, and a warm, helpful demeanor are essential to this role. When not driving, the associate supports hospitality operations and administrative tasks as assigned. Quality customer service is a top priority for everyone at the Village.

RESPONSIBILITIES:

• Greeting residents, families, guests, and visitors with warmth, professionalism, and a friendly smile.
• Follow established Emergency Procedures for all medical, fire or security threats.
• Observe and report suspicious activity, safety hazards or security concerns to management immediately.
• Monitor Carepoint, communication and safety systems, and respond appropriately.
• Notify the Director of Wellness and clinical operations or the Director of Healthcare Operations in the event of a resident’s death.
• Maintain strict confidentiality of all resident care information to ensure resident rights are protected.
• Run daily, weekly, and monthly Carepoint reports.
• Support the flow of communication within the Village; receive and relay messages accurately.
• Answer telephone calls; determine nature of call and direct calls to the appropriate individual or department.
• Perform daily tasks, including mail and grocery deliveries, shipping and receiving packages, making copies, password resets, A/V activity support, and assisting with resident requests.
• Direct transportation calls as needed, and book appointments as requested.
• Drive 14-passanger shuttle bus (No CDL required)
• Follow all safety rules, including road laws and hands-free cell phone driving.
• Drive residents on and off campus, including Dr’s appts, weekly grocery trips and special events.
• Aid residents as needed, including offering a hand/arm when entering or exiting vehicles.
• Keep vehicles clean; complete daily vehicle inspections; ensure gas tank is at least half full at the end of shift.
• Schedule Uber transportation for residents as needed.
• Coordinate transportation services between residents and drivers.
• Enforce parking policies and provide directions/information to guests and residents.
• Create maintenance/housekeeping workorders
• Maintain the lost and found
• Adhere to staffing schedules and instructions according to established policies and procedures.
• Collaborate with other departments regarding evening and weekend needs

SPECIFIC EDUCATIONAL / VOCATIONAL REQUIREMENTS:

• High school diploma or GED required.
• Valid U.S. driver’s license with good driving record (annual driving record required).
• Minimum 1–2 years of professional driving/front desk experience.

JOB SKILLS:

• Strong customer service skills with a cheerful, professional demeanor.
• Must be able to read, write, speak, and understand English.
• Ability to make independent decisions when necessary.
• Ability to deal tactfully with residents, families, staff, and visitors.
• Ability to work well in a team environment.
• Strong multitasking skills in a busy environment.
• Working knowledge of Microsoft Word, Outlook®, and willingness to learn new applications.
• Professional phone manners and strong interpersonal communication skills.

ENVIRONMENTAL FACTORS & PHYSICAL DEMANDS:

• Ability to lift walkers/rollators into vehicles or onto a shuttle bus.
• Walking to apartments; ascending/descending stairs; prolonged walking.
• Sitting for extended periods while driving or staffing the hospitality desk.
• Must be able to move/lift 50 lbs.

*Lasell Village is a pet friendly community; you may be exposed to animal hair or dander.

Salary : $22