Housekeeping Manager

POSITION SUMMARY: The Housekeeping Manager is responsible for the planning, organization, employee development, and operation of the Housekeeping Department. This role ensures a consistently clean, safe, and welcoming community for residents, visitors, and staff. 

The Housekeeping Manager supervises all housekeeping personnel, maintains regulatory compliance, upholds infection control standards, and ensures high quality customer service in alignment with the organization’s mission. This position interacts regularly with residents and requires exceptional communication, hospitality, and service recovery skills. 

Key Responsibilities 

Department Operations & Standards 

• Develops and manages daily, weekly, and monthly cleaning and project schedules for resident apartments, common areas, studios, and the skilled nursing (Lasell House). 

• Ensures all housekeeping activities comply with federal, state, and local regulations and organizational infection control policies. 

• Performs routine inspections of all assigned areas for cleanliness, sanitation, safety, and quality of work. 

• Conducts regular inspections of nursing units, studios, independent living apartments, and community spaces to ensure compliance with standards. 

• Oversees proper care, use, and maintenance of housekeeping equipment and supplies. 

• Inspects storage rooms, utility closets, and supply areas to ensure organization, safety, and adequate inventory control. 

• Availability to work evenings, weekends, and holidays as needed. 

Staff Leadership & Development 

• Supervises, trains, schedules, and evaluates housekeeping staff. 

• Develops and delivers ongoing in-service training, onboarding, and professional development programs. 

• Ensures staff follow all safety procedures and use equipment properly at all times. 

• Promotes a positive team environment and encourages teamwork, accountability, and service excellence. 

Customer Service & Resident Relations 

• Responds promptly and professionally to resident requests, concerns, and service needs. 

• Maintains strong resident relations through clear communication, problem solving, and courtesy. 

• Collaborates with all departments to support special events and post event cleaning needs. 

Administrative & Financial Management 

• Orders and maintains housekeeping supplies and equipment; ensures adequate inventory levels. 

• Prepares and manages the annual housekeeping budget and reviews monthly performance against budget. 

• Processes payables accurately and in accordance with organizational policies. 

• Develops and maintains written housekeeping policies, procedures, and operational standards. 

• Coordinates maintenance and repair needs with the Facilities Department. 

Compliance, Safety & Quality Assurance 

• Ensures compliance with all state and federal healthcare regulations, including those specific to skilled nursing facilities. 

• Maintains confidentiality and safeguards all Protected Health Information (PHI). 

• Identifies opportunities for process improvements and implements enhanced cleaning methods and technologies. 

• Upholds organizational safety protocols and participates in emergency response as required. 

• Maintains the overall cleanliness and safety of the community, including indoor and outdoor as applicable. 

Other Duties 

• Performs additional responsibilities as assigned. 

Qualifications 

Education & Experience 

• Minimum of five (5) years of supervisory experience in housekeeping, preferably within a healthcare, senior living, or life plan community setting. 

• High school diploma or GED required; college degree preferred. 

Knowledge, Skills & Abilities 

• Must be able to read, write, speak and understand the English language. 

• Excellent verbal and written skills required. 

• Proficiency with Word, Excel, Outlook and payroll systems. 

• Ability to learn and adopt new technologies used for department management, billing, and scheduling. 

• Ability to make independent decisions and handle situations requiring tact, patience, and professionalism. 

• Demonstrated ability to motivate, coach, and manage a diverse team. 

Environmental Factors & Physical Requirements 

• Ability to walk throughout campus daily and be outside in inclement weather. 

• Regular climbing and descending of stairs. 

• Ability to lift, push, or pull up to 50 lbs. 

• Exposure to animal hair/dander in this pet-friendly community. 

• Potential exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. 

Salary : $60,000 - $63,000