Dining Services Assistant Mgr

POSITION SUMMARY: This position will support the Dining Services Manager in the day-to-day operations of the Dining Room & Margaret’s Café. This position will communicate with kitchen staff in accordance with established Dining policies and all procedures during the absence of the Manager. Assuring an organized, efficient, and pleasant dining experience for the residents and guests of Lasell Village. Quality customer service is a top priority for everyone at the Village.

RESPONSIBILITIES:

• Assist in supervision of the Dining Room & Cafe staff, provide direction in accordance with organization and departmental policies and procedures
• Assist in the scheduling and training of new staff. Develop employees by providing ongoing feedback in regard to operational and procedural issues as well as monitor and documenting job performance
• Assist in preparing staff schedules to include work assignments, employee training, vacations, and back-up for absent employees
• Assign work tasks & coordinate floor plan worksheets for staff to ensure prompt and courteous service

• Investigate and resolve complaints concerning food quality and service immediately as well as report all hazardous conditions and all accidents to your manager immediately
• Follow safety regulations and precautions at all times
• Attend and participate in workshop, seminars, in-service training programs, etc. as directed
• Adheres to regulatory guidelines in the storage of frozen food, perishables, and dry food.

• Assist in the coordination & execution of special events & catering with kitchen personnel & other staff
• Maintain a favorable working relationship with all Village employees to foster and promote a harmonious working climate conducive to employee morale and productivity
• Address concerns of residents and employees, referring complex issues to the Dining Service Manager
• Responsible for keeping current on all food and beverage policies and procedures; familiar with administrative policies on fire, safety, and disaster
• Ensures set-up and breakdown of stations are done properly and in a timely manner using the closing checklist
• Monitor and serve food in accordance with established portion control procedures as instructed from the Chef
• Assist in daily or scheduled cleaning duties, in accordance with established policies and procedures
• Dispose of food and waste in accordance with established policies
• Distribute and collect menus as necessary (resident, staff, daily specials)
• Inspects café and dining room serving stations and kitchen server areas for neatness and cleanliness
• Ensure that food and supplies for the next meal are readily available
• Understand the POS system and its functions: Inputting menus, Receipting / charging residents, guest, and staff correctly, and management center, item management
• Creating floor plans and assigning staff to their positions

• Operate the cash register (POS) for opening and closing & running daily reports
• Correctly use the prep knife to prepare food items for sandwich station and salad bar
• Rotate, label and date all stock to ensure no waste due to spoilage
• Serve meals from the steam table
• Set up and refill salad bar, coffee and soup station as needed
• Delivery of take-out orders are done in a timely and efficient manner
• Clean worktables, salad bar, refrigerators/freezers, etc. as needed

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

• Must possess, as a minimum, a high school diploma or equivalency (GED)
• Must be able to read, write, speak, and understand the English language
• Minimum of three years supervisory experience in a food service setting

JOB SKILLS:

• Thrive in a team environment and work well with others
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to deal cheerfully and tactfully with staff, residents, family members, and visitors
• Must be able to communicate with the staff, and other department supervisors
• Must maintain a rapport with the residents

ENVIRONMENTAL FACTORS & PHYSICAL DEMANDS:

• Must be able to move intermittently throughout the workday; may need to reach overhead, push/pull/lift objects, or ascend/descend stairs
• May be necessary to assist in the evacuation of residents during emergency situations
• Must be able to push, pull, move, and/or lift a minimum of fifty (50) pounds.

Salary : $30