What are the responsibilities and job description for the Chief of Staff position at Lance (YC W26)?
Chief of Staff (San Francisco, On-site)
About Lance
Lance (YC W26) builds autonomous AI agents that run hotel operations end-to-end, from answering guest calls to managing workflows across systems. We work with leading hotel groups across brands like Marriott, Hilton, and Hyatt, and are already deployed across 50 properties in the U.S.
Our agents don’t just assist, they execute. They integrate directly into existing hotel systems, make real-time decisions, and handle complex, multi-step operations.
Total Compensation
$120,000 Cash, Equity, Bonus
Role Overview
We’re hiring a Chief of Staff to work directly with the CEO and help scale Lance from early traction to a category-defining company.
This is a high-intensity, execution-driven role. You’ll operate across product, operations, and go-to-market, building systems, driving initiatives, and ensuring the company moves fast.
What You’ll Do
Work directly with the CEO on day-to-day operations and priorities
Build and deploy AI automations to increase internal productivity
Drive strategic projects across product, ops, and GTM
Own cross-functional execution and keep teams aligned
Work closely with customers, including hotel executives, on deployments and communication
Support marketing, messaging, and sales efforts
Fill gaps across the company as needed
What We’re Looking For
Strong operator with high ownership and bias for action
Deep interest and experience with AI automations, agents, or workflows
Exceptional communication and ability to work with executives
Ability to handle multiple priorities in a fast-paced environment
Comfortable working long hours when needed, this is not a 9–5 role
Background in consulting, startups, or strategy is a plus
Why This Role
Work directly with the founders on core decisions
High ownership from day one
Exposure across the entire company
Build real systems, not just decks