Student Advisor

Title: Student Advisor Pay Range: $17.00-$18.90 Date: Sept 10, 2025

FLSA Status: Non-Exempt Report to: Director of Office of External Degree Program Services

Brief Description

The Student Advisor provides general administrative support for the Zapara School of Business Office of External Degree

Program, which serves MBA students in both the traditional and cohort programs. Specifically, the Student Advisor

provides customer service and advising support, communicates with students about registration, graduation, and other

key academic or co-curricular activities, and provides support for the recruitment and retention activities for the ZSB

graduate advising office. Regularly communicates with students, faculty, and other campus staff/offices through various

platforms. Supports tracking and organization of student records and department files. May engage with department

social media and web platforms and/or assist with department marketing. May attend and recruit at events to represent

the ZSB and the External Degree program.

Duties And Responsibilities:

• Interacts regularly with students to field student issues, create a positive learning environment, resolve conflicts, and support student retention and wellness.
• Assists students with advising and registration, resolving holds and technology issues, identifying documents for admission and completion, tracking student records, and creating student schedules.
• May perform preliminary evaluation of transcripts.
• Manages internal student tracking system and outbound communication to students on electronic platforms.
• Creates quarterly enrollment spreadsheets for MBA programs, and various reports for the dean.
• Provides ZSB External Program (cohort) class support to faculty and students, including basic assistance with Blackboard, DUO authentication, portal issues, etc.
• Has access to Banner as designated by supervisor.
• Helps organize outreach programs and events; may periodically attend and recruit at fairs, info sessions, mixers, and other networking events (virtually or in-person) to represent the ZSB External cohort programs, as time permits.
• May liaise with ZSB electronic communication specialist, as time permits, to update cohort website, design and implement various web functions (in conjunction with campus webmaster), and monitor and post on cohort social media sites; may identify promising relationships on LinkedIn that may expand the department’s reach; may engage with students, faculty, staff, and others to create, edit, and post social media content on various platforms; may assist with creating and implementing marketing projects for the department, as time permits.
• Remote work may be required at supervisor’s discretion.
• The Student Advisor may be asked to meet tight deadlines. Some tasks may occasionally require evening or weekend hours.
• Other duties as assigned.
  
  

Qualifications

Knowledge, Skills and Abilities

Ability to engage with people. Must be a team player, problem-solver, and self-starter; must have a positive attitude,

and demonstrate professionalism and attention to detail. Must have strong written and oral communication skills. Must

be able to communicate comfortably with people from a variety of backgrounds and conduct him/herself appropriately

in a variety of settings. Must be trustworthy, consistent, reliable, and efficient, and have a high level of integrity. Must

be able to maintain confidentiality. Helpful to be well-versed in Blackboard and social media. Must be able to produce

spreadsheets for the department; helpful to be able to interpret financial statements. FERPA training will be required.

Education/Experience

Bachelor's degree (B.A.) required or near completion, from a four-year college or university (graduate degree beneficial);

and at least two years related experience (including former student employment).

Language Ability

Communication, analytical, and organizational skills generally acquired through the completion (or near completion) of a

bachelor’s degree program. Demonstrated ability to interact effectively with faculty members, staff members, current

and prospective students, alums, and members of the business community.

Math Ability

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as

fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists.

Problems are highly varied, complex and often non-recurring, novel and require creative approaches to resolutions. New

concepts and approaches may have to be developed. Ability to interpret a variety of instructions furnished in written,

oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, and Blackboard Learn

Online program.

Certificates and Licenses

None.

Supervisory Responsibilities

Engagement with, and possible supervision of, other student employees.

Work Environment

The work environment characteristics described here are representative of those a student employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with

Disabilities To Perform The Essential Functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and

risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

Disabilities To Perform The Essential Functions.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25. While

performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk

or hear. The employee is occasionally required to stand, walk, reach with hands and arms, walk, climb or balance and

stoop, kneel, crouch, or crawl.

Confidentiality: Works with confidential and sensitive matters.