Student Services Advisor

Position Information

Join Our Team at the Marlan and Rosemary Bourns College of Engineering! Position Overview The Department of Computer Science and Engineering is seeking a motivated and detail-oriented Student Services Advisor to support graduate students in the Computer Engineering (CEN), Robotics, and Computational Data Science (CPDS) programs. This role plays a vital part in enhancing student success through advising, admissions, enrollment, and program support. What You’ll Do As the Student Services Advisor, you will:

• Empower students by providing personalized academic advising, helping them navigate their path to success.
• Drive recruitment and outreach efforts that bring top talent to our programs and showcase what makes BCOE exceptional.
• Manage enrollment and scheduling, ensuring students have access to the courses they need to thrive.
• Own key resources like student handbooks and program websites, keeping information fresh, accurate, and accessible.
• Make an impact by supporting curriculum updates, accreditation efforts, and events that build community and celebrate student achievements.
• Collaborate with faculty and campus partners to deliver seamless, student-centered support. The full salary range for the Student Services Advisor position is $51,594.48 - $87,006.96 annually. However, the expected pay scale for this position is $51,594.48 - $75,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
  
  

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Requirement

Required

Degree

Master's degree from an accredited institution of higher education.

Requirement

Preferred

Experience Requirements

Experience

2 - 4 years of related experience

Requirement

Required

Experience

Demonstrated experience working in an academic environment with graduate programs and post-secondary degree granting institutions; experience supporting a graduate program in a university environment.

Requirement

Experience

1 - 2 years of experience with admission of graduate students

Requirement

Experience

Demonstrated experience using campus applications and programs such as GradSIS, GradESS, Slate, Degree Works, Student Profile and CRS, etc.

Requirement

Experience

Prior experience with Banner, UCR's student information system.

Requirement

Experience

Experience with UC policies and procedures

Requirement

Experience

Recent experience as a student affairs officer or equivalent

Requirement

Minimum Requirements

• Interpersonal skills
• Ability to multi-task; verbal and written communication skills.
• Multicultural competencies; ability to work with diverse populations.
• Ability in problem identification and reasoning.
• Skills in service orientation, organization, active listening, and critical thinking.
• Knowledge of advising and counseling techniques.
• Basic knowledge of student immigration and visa processes pertaining to international students and scholars.
  
  

Preferred Qualifications

• Working knowledge of FERPA.
• Knowledge of University rules and regulations.
• Skill and competency using campus applications and programs such as GradSIS, GradESS, Banner, Banner-Cognos, Degree Works, Student Profile, CIRS, CRS, etc.
• Knowledge of University - specific computer application programs and pertinent databases.
• Knowledge of University processes and procedures.
  
  

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  
  

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Department Custom Scope

Under general supervision and defined guidelines from the Computer Science and Engineering (CSE) Department Graduate Student Services Supervisor, and in close consultation with the Faculty Graduate and Undergraduate Student Advisor for the Computer Engineering (CEN) Program, and Graduate Advisors for the Robotics and Computational Data Science (CPDS) programs, the incumbent is responsible for the coordination and administration of various aspects of the CSE, CEN, Robotics, and Computational Data Science academic programs with special focus on the graduate program to provide advising and administrative support to the faculty, staff, and students of a large dynamic, diverse and complex teaching and research environment. The incumbent also interfaces with the BCOE Student Affairs Office to facilitate and support undergraduate education program objectives, course changes and scheduling. The major functional areas include (1) Outreach, Recruitment and Admission; (2) Student Advising; (3) Course Scheduling; (4) Enrollment Management; (5) Program Management and Development; and (6) Special Projects and Events. The incumbent will also attend faculty meetings, take notes and prepare minutes of the meetings. The incumbent may conduct curriculum advisement, assessment and matriculation of prospective and current students on academic matters. Researches and performs student counseling regarding the University's admission requirements, available curricular and academic programs, housing, scholarships and financial aid. The incumbent represents the Department at meetings, conferences and events; conducts student outreach and orientation sessions. Develops, presents, and coordinates content and material for marketing and recruitment efforts and updates the CEN, Robotics, and CPDS programs website; performs research to assist the department with accreditation and assessment (internal and external) reviews.