Receptionist

Front Desk Associate – La Quinta by Wyndham, Everett, WA

La Quinta by Wyndham Everett is seeking a reliable, guest-oriented Front Desk Associate to assist with both day and overnight operations. This position plays a key role in creating a positive first impression for our guests and helping maintain smooth daily hotel functions.

Main Duties

• Greet guests warmly and handle all check-in and checkout procedures
• Manage room bookings, payments, and guest requests with accuracy and courtesy
• Answer phone calls and address guest concerns in a timely, professional manner
• Complete nightly audit reports and other end-of-day duties during overnight shifts
• Keep the front desk and lobby area tidy and welcoming at all times
• Contribute to general hotel upkeep, including public spaces such as the lobby, restrooms, gym, pool, and café area
• Help with light daily tasks such as preparing breakfast, managing small laundry loads, and restocking the market area

Schedule & Availability

• Open to working both daytime and overnight shifts, including weekends and holidays
• Weekend and holiday shifts are required
• Typical schedule: 16–32 hours per week
• Additional hours may become available
• Flexible scheduling options provided

Compensation

• Starting Pay: $16.66 per hour
• Potential increases based on performance and reliability up to higher ranges over time
• Pay up to $17.50 per hour, depending on experience and availability

Why Work With Us

Join a professional and welcoming team where you can learn, grow, and develop your hospitality skills. Whether you’re building a long-term career in the hotel industry or looking for a consistent, rewarding role, La Quinta Everett offers a positive and team-driven workplace.

Apply now to become part of a team that values reliability, teamwork, and exceptional guest care. Apply today and join a team that values dedication, flexibility, and great guest service.

Add these things to it if they are not already in it.

1. Guest Service & Front Desk Operations

• Greet and check in guests in a polite, professional, and welcoming manner.

• Verify guest identification, process payments, and issue room keys.

• Check out guests, finalize folios, and ensure all charges are accurate.

• Handle walk-ins, reservations, cancellations, and modifications.

• Answer phones and emails professionally and assist with guest inquiries.

• Handle guest complaints calmly and effectively, escalating serious issues when needed.

• Provide information about the hotel, local area, and hotel amenities.

2. Cash, Payment & Revenue Responsibilities

• Correctly process all cash, credit card, and online payments.

• Perform cash drops, shift audits, and end-of-shift financial reports when assigned.

• Post incidental charges correctly (market items, damages, late checkouts, etc.).

• Identify and report any payment issues, chargebacks, or suspicious transactions.

• Maintain accuracy in revenue accounts and prevent loss from errors or fraud.

3. Night Audit (for overnight candidates)

• Run end-of-day reports and reconcile daily transactions.

• Ensure room status, balances, and revenue reports are correct.

• Investigate any discrepancies and report them to management.

• Prepare and print reports for the morning shift.

Prepare the breakfast items

Make sure the breakfast area is organized and ready

4. Safety, Security & Guest Control

• Monitor security cameras and lobby activity.

• Ensure only registered guests access guest floors.

• Handle difficult, disruptive, or intoxicated guests appropriately and safely.

• Call management or law enforcement if a situation becomes unsafe.

• Check and monitor guest activity during overnight shifts.

5. Property Support & Cleanliness Oversight

• Keep the front desk, lobby, breakfast area, and back office clean and organized.

• Assist in basic lobby cleaning and restroom checks during shifts if needed.

• Communicate room issues to housekeeping and maintenance immediately.

• Assist with towels, linens, extra pillows, supplies, and small guest requests when housekeeping is unavailable.

6. Systems & Administrative Work

• Use hotel PMS systems to manage reservations and guest accounts.

• Update guest notes, preferences, and incident logs accurately.

• Review arrival and departure lists daily.

• Monitor room inventory, rates, and availability.

• Assist with reports for management as needed.

7. Breakfast & Early Morning Duties (if applicable)

• Assist with setting up continental breakfast.

• Restock items and maintain cleanliness during breakfast hours.

• Monitor food safety and cleanliness standards.

Physical & Mental Requirements

• Ability to stand for long periods.

• Ability to handle high-stress situations calmly.

• Strong multitasking skills under time pressure.

• Ability to work independently and without constant supervision.

• Must be alert and responsible during overnight shifts.

Qualifications

• Prior hotel or customer service experience preferred

• Basic computer knowledge and ability to learn hotel systems.

• Reliable transportation.

• Ability to work overnight shifts, weekends, and holidays.

Pay & Hours

• Starting Pay: $16.66 per hour

• Potential increases based on performance and reliability up to higher ranges over time.

• Shifts: Overnight, mornings, afternoons available

• Typical Schedule: 16-40 hours per week

Job Types: Full-time, Part-time

Pay: $16.66 - $17.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Flexible schedule

Application Question(s):

• Are you willing to perform all duties listed in the job description, including guest check-in/check-out, cash handling, night audit tasks, assisting with breakfast setup, and helping with general property cleanliness (lobby, restrooms, gym, pool, breakfast area)? Please refrain from applying if you are not comfortable with these responsibilities.
• Starting pay is $16.66 per hour, with performance-based increases up to $17.50 per hour. Do you understand and agree to this pay structure Please refrain from applying if this does not meet your expectations.
• Are you available to work overnight shifts when scheduled?Are you available to work weekends (Saturday and Sunday) and holidays as required? Please refrain from applying if you are not available.
• Do you have previous hotel, front desk, or customer service experience? If yes, please list company name(s), job role(s), and length of employment. If none, type “No prior experience.”

Work Location: In person

Salary : $17 - $18