What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at La Quinta Inns & Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. We need someone to work two overnight shifts (11pm-7am) and two to three afternoons (3pm -11pm).
Duties
- Greet and check in guests upon arrival, ensuring a smooth and welcoming experience.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Perform night audit duties as required, ensuring accurate financial reporting and balancing of accounts.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Process payments and manage cash handling according to hotel policies.
- Collaborate with other departments to ensure seamless guest experiences.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and hotel management systems is preferred.
- Excellent phone etiquette and familiarity with phone systems for effective communication.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience in night audit processes is beneficial but not mandatory.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information.
Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $15.50 per hour
Work Location: In person
Salary : $15 - $16