What are the responsibilities and job description for the Hotel Front Desk Supervisor position at La Quinta Inns & Suites?
Overview
Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where your leadership and customer service skills will shine In this vital role, you will oversee daily front desk operations, ensuring guests receive exceptional service from check-in to check-out. Your energetic approach will motivate your team, streamline processes, and create a welcoming environment that keeps guests coming back. This position offers an exciting opportunity to lead a vibrant hospitality environment, enhance guest experiences, and develop your management expertise in a fast-paced resort setting.
Responsibilities
- Supervise front desk staff to deliver outstanding guest services with enthusiasm and professionalism
- Manage guest check-in and check-out procedures efficiently while maintaining a friendly atmosphere
- Handle guest inquiries, complaints, and special requests with proactive solutions and positive communication
- Oversee night audit processes to ensure accurate financial reconciliation and reporting
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
- Train and mentor team members on hotel policies, phone etiquette, multi-line phone systems, and guest relations best practices
- Maintain high standards of hospitality management by monitoring service quality and implementing improvements
Requirements
- Proven experience in hotel management or front desk operations within a resort or hospitality environment
- Strong customer service skills with the ability to handle diverse guest needs confidently and courteously
- Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively
- Knowledge of hotel management systems, night audit procedures, and front desk technology tools
- Excellent communication skills, including phone etiquette and multi-line phone system proficiency
- Leadership qualities with the ability to motivate a team in a fast-paced setting
- Passion for hospitality management, guest services, and creating memorable experiences for guests
- Experience in Franchised Hotels
- Experience with Opera or OperaCloud PMS's
This role is perfect for energetic professionals eager to lead with enthusiasm while delivering top-tier guest services. Join us in creating welcoming environments where every guest feels valued and every team member thrives
Job Type: Full-time
Pay: $ $20.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $20