What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hotel Manteo?
Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and friendly voice that sets the tone for our guests’ stay. This energetic role combines exceptional customer service with efficient front desk operations, ensuring every guest feels valued and cared for from check-in to check-out. Your enthusiasm and professionalism will help create memorable experiences, foster guest loyalty, and uphold our reputation for outstanding hospitality.
Duties
- Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in and check-out procedures
- Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
- Handle guest requests, complaints, and special accommodations with empathy and efficiency to ensure satisfaction
- Maintain accurate reservation records, update guest information, and process payments securely
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively
- Conduct night audits when scheduled, reconciling accounts and preparing reports to ensure financial accuracy overnight
Experience
- Previous experience in hospitality management or hotel front desk operations is highly preferred
- Proven customer service skills with a friendly, approachable demeanor
- Bilingual or multilingual abilities are a strong plus, enabling communication with diverse guests
- Familiarity with hotel management software and multi-line phone systems is advantageous
- Knowledge of guest relations, hotel procedures, and hospitality best practices is desirable
- Experience working in resort or large hotel environments will help you excel in this role
- Ability to handle night audit responsibilities confidently while maintaining high energy levels during shifts
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $15 - $17