Front Desk/Night Auditor

Job Summary

Join our dynamic hospitality team as a Front Desk/Night Auditor, where you will be the welcoming face and the vigilant guardian of our hotel during overnight hours. This role combines the essential duties of guest relations, administrative oversight, and ensuring smooth operations through meticulous night auditing processes. Your energetic and proactive approach will create a positive first impression for guests and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering exceptional guest services, this is your opportunity to shine

Responsibilities

• Greet guests warmly upon arrival, providing friendly and professional customer service at all times
• Manage check-in and check-out procedures efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction
• Conduct nightly audits of all financial transactions, reservations, and room charges to ensure accuracy
• Maintain detailed records of daily revenue, expenses, and other operational data for reporting purposes
• Oversee multi-line phone systems and respond promptly to guest calls with courteous phone etiquette
• Monitor security cameras and conduct routine safety checks to ensure a secure environment for guests and staff
• Assist with administrative tasks such as filing reports, updating guest information, and managing reservations
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively
• Uphold hotel policies, procedures, and standards to deliver consistent guest experiences in a resort or hotel setting

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably including night audit responsibilities
• Exceptional customer service skills with a friendly, approachable demeanor
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
• Strong knowledge of hotel management systems and multi-line phone systems
• Excellent communication skills with an emphasis on phone etiquette and guest relations
• Ability to handle cash transactions accurately and perform night audit procedures diligently
• Previous experience working in a resort or similar hospitality environment is preferred
• Flexibility to work overnight shifts in a fast-paced setting; ability to stand for extended periods is essential

Join us in creating memorable experiences for our guests while enjoying a vibrant work environment that values your energy, dedication, and hospitality expertise

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15