What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton Inn?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, handling inquiries, and managing reservations efficiently. A passion for hospitality and a commitment to guest satisfaction are essential.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Assist guests with reservations, modifications, and cancellations as needed.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest concerns promptly and effectively, maintaining high levels of guest relations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain the front desk area in an organized and welcoming manner.
Requirements
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with an emphasis on guest services and relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A professional appearance and demeanor that reflects the standards of our establishment.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
Join our team as a Front Desk Agent where you can make a difference in the lives of our guests every day!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14