Front Desk Agent

Summary

The Front Desk Agent is responsible for providing friendly, professional service to guests throughout their stay. This position manages check-ins, check-outs, reservations, payments, and guest requests while maintaining Hampton Inn's service and quality standards.

Duties and Responsibilities

• Welcome guests and provide friendly, professional customer service.
• Process guest check-ins and check-outs accurately and efficiently.
• Verify reservations, identification, room assignments, and payment information.
• Answer telephone calls and respond to guest questions and requests.
• Manage reservations, cancellations, and room changes.
• Process payments, handle cash, and maintain accurate transaction records.
• Assist guests with concerns and resolve complaints professionally.
• Communicate with housekeeping regarding room status and guest requests.
• Report maintenance issues to the appropriate team member.
• Promote Hilton Honors membership and explain its benefits to guests.
• Maintain a clean, organized, and professional front desk and lobby.
• Protect guest privacy and confidential information.
• Complete shift reports and communicate important information to the next shift.
• Follow hotel policies, safety procedures, and Hampton Inn brand standards.
• Perform other duties assigned by the General Manager or management team.

Skills and Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and positive attitude.
• Strong attention to detail and organizational skills.
• Basic computer skills and ability to learn hotel management systems.
• Ability to handle payments and financial transactions accurately.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Reliable, punctual, and dependable.
• Previous hotel or customer service experience preferred but not required.

Key Expectations

The Front Desk Agent is expected to provide excellent guest service, maintain accurate records, handle guest concerns professionally, and contribute to a welcoming and comfortable hotel environment.

Pay: $13.00 per hour

Work Location: In person

Benefits:

Salary : $13