Collections Specialist

Job Title: Collections / Accounts Receivable Specialist
Position Type: Contract-to-Hire
Compensation: Up to $24–$25/hour upon conversion
Work Schedule: Monday – Friday, 7:30 AM – 4:00 PM
Work Location: 100% Onsite
Start Date: ASAP

About the Role

We are seeking a Collections / AR Specialist to join a collaborative and growing Accounts Receivable team. This role will focus on managing collections and customer account activities during a period of transition and system integration. The ideal candidate will be proactive, independent, and comfortable working in a fast-paced environment with a strong team-oriented culture.

Key Responsibilities

• Conduct collection calls and correspondence in a goal-oriented collections department.
• Provide customer service related to collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments.
• Monitor and maintain customer accounts, including adjustments, reconciliations, credit memos, and account status updates.
• Reduce delinquency of past-due accounts and escalate issues when necessary.
• Communicate and follow up effectively with customers, sales, and service teams regarding outstanding balances.
• Manage accounts on hold and reconcile disputes to secure payment.
• Perform other duties as assigned to support the Accounts Receivable Department.

Requirements

• 2 years of experience in collections (Accounts Receivable knowledge strongly preferred).
• Strong communication skills (verbal and written) with a customer service mindset.
• Ability to prioritize, multitask, and work independently.
• Knowledge of billing and collections procedures.
• Experience with account reconciliations and dispute resolution.
• Willingness to learn new accounting systems; upcoming transition to new software

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $21 - $25