Digital Product Manager, ServiceNow, HR

Location: Onsite, four days per week – Kohler, WI

Opportunity

The Digital Product Manager, HR ServiceNow is responsible for the strategic elevation and delivery of Kohler Co.’s HR ServiceNow capabilities to provide best-in-class associate experience. The product manager identifies ways to improve products and services to make the associate experience better, faster and more user friendly.

The HR Digital Experience team is seeking a strategic ServiceNow expert who will develop the ServiceNow HRSD product vision, strategy, and roadmap as well as articulate the business’ objectives as a Product Backlog on which the Development Team can execute. Candidates should have a deep understanding and experience of driving process standardization and owning digital product development principles and processes coupled with broad knowledge of the product’s capability to meet business requirements.

This person must be able to assume full responsibility for consolidating all business requirements into a Global Product Backlog and making it fully visible, clear, and transparent to all. Additionally, he or she must prioritize the global backlog so that the highest business value drivers are completed first, while effectively articulating all cross-platform dependencies. It is vital the candidate be detail oriented and possess the ability to effectively communicate and collaborate with the key Stakeholders. The ability to negotiate will be necessary when discussing trade-offs with Stakeholders or the team. This individual must also be in tune with the “voice of the associate.”

Key skills and mindset required for this role include:

• Strong HR process, operations, and organizational knowledge.
• Ability to act and lead at strategic, tactical, and operational levels driving the product and team to success.
• Champion and facilitate human-centered design to create ServiceNow solutions that provide a positive associate experience for all.
• Highly skilled at collaborating across stakeholders, teams and geographies and driving to decisions.
• Ability to develop and communicate strategic vision and direction.
• Knack for approaching challenges with an analytical lens with the ability to quickly troubleshoot and remove roadblocks from the team.

Specific Responsibilities

• Lead discovery sessions, gather and document business requirements, translate business requirements into system requirements through developing epics, user stories and workflow maps. 
• Works closely with colleagues to create and maintain a product backlog according to business value or ROI; prioritize backlog to align to deliver the most value.
• Assess value and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Collaborate with regional HR teams and business stakeholders to identify process and experience improvement opportunities, challenge the status quo and legacy processes.
• Partner with IT team and third-party consultants to develop and deploy data interfaces and system integrations.
• Collaborate with User Experience partners in usability testing and the development of the user design.
• Address organizational and cultural changes necessary to achieve ROI.
• Serve as the “voice of the customer” for the cross-functional Agile delivery teams; represent and reinforce the customer’s perspective throughout the product realization cycle.
• Bring a data-driven approach to decision making, both in day-to-day activities and when helping others make strategic trade-offs.
• Provide vision and direction to the development team and stakeholders throughout the development lifecycle.
• Breaks down large, multi-month delivery into short shippable product increments that allows functionality to be exposed to end users over time.
• Support release management and ServiceNow upgrades, review product release summaries and identify enhancement opportunities and downstream impacts.
• Ensure the Development Team deliverables meet agreed-upon standards for quality and non-functional requirements, and the products meet the stated business need.
• Review completed work to ensure specified acceptance criteria have been met and that features and stories meet the definition of ready/done.
• Functions as liaison between development team and end customers, users and other stakeholders.
• Continuously and transparently communicate, with internal stakeholders, the prioritization of the Product Backlog and the progress of development efforts via Sprint Reviews.
• Develops marketing collateral including product specifications, training documentation, user manuals and user acceptance test scripts and plans (UAT).