What are the responsibilities and job description for the Ag Mobile Response Technician position at Koenig Equipment, Inc.?
Koenig Equipment is a family-owned dealership with over 120 years of service excellence. Since 1904, our commitment to growth, innovation, and strong values has helped us expand to 15 locations across Ohio and Indiana. We're proud of our rich history—and even more excited about our future.
We are currently seeking a seasoned, customer-focused Mobile Response Service Technician to support our team in the Knightstown, IN business territory. If you have dealership experience, thrive in fast-paced environments, and are passionate about delivering top-notch service to agricultural and turf equipment customers, we’d love to meet you.
Duties:
- Conducts work independently at customer locations working out of an equipped service truck.
- Perform diagnostic work on equipment to verify needed repairs per estimate. Notify service manager if initial diagnosis is inaccurate.
- Perform inspections on equipment advising customers of findings, recommend repairs and upsell value added improvements.
- Perform assigned work in accordance with the estimate and the schedule. If completion deadlines cannot be met, or additional work is discovered, notify the service manager immediately so a recovery plan can be developed.
- Keep accurate times records by segment on worked performed.
- Recommend additional service work to maximize machine productivity, reduce downtime, and add value for the customer.
- Ensure that all parts requested for the job are billed and parts not used are returned in a timely manner.
- Submit work order detail to the Service Manager immediately upon the completion of each segment.
- Help maintain company fixed assets as required.
- Attend training and KEI events to further develop skill sets.
- Other duties as assigned by immediate supervisor.
Qualifications:
- A technical school degree or equivalent experience in mechanical repairs.
- Minimum 2-3 years of experience as a heavy equipment technician with preferable experience working on agricultural equipment.
- Basic knowledge of product line, electrical, hydraulic and mechanical systems.
- Ideal candidate will have working knowledge and/or certifications of multiple equipment brands
- Ability to use our computer operating system (PFW IntelliDealer).
- Ability to safely operate vehicles and equipment needed for the job.
- Class “A” CDL desirable but not required, or the ability to get one.
- Ability to lift 50 lbs.
Koenig Equipment, Inc. is an equal opportunity employer. It is the policy of Koenig Equipment to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Koenig Equipment will conform to the spirit as well as the letter of all applicable laws and regulations.
