Gaming and Operations Analyst

Let's Be Friends!

At Ko-Kwel Casino Resorts, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Applicants may be asked to complete a job skills assessment, as part of our selection process.

SEEKING GAMING AND OPERATIONS ANALYST:

In this role, you will be responsible for providing data-driven insights and recommendations to improve the performance and profitability of the casino gaming and marketing departments. Additional analysis and recommendations for other company operations will also be part of your job duties. Monitor and evaluate the results and recommend adjustments as needed.

How to know if you are a good fit:

• We're looking for a candidate with a background in casino marketing and gaming analytics.
• If you enjoy looking at the performance of different business operations interact with gaming. Ko-Kwel Casino Resort has gaming, hospitality, food and beverage, general operations and more!
• You have experience with software support and sharing systems expertise.
• You can produce timely and accurate reports with statistics that support decision making and optimize efficiency and profitability

Required Job Skills/Experience:

• Analytics - translating raw SQL data into insights for problem-solving using statistical modeling in Excel and other tools (sufficient experience with other query writing language will be considered)
• Communications - preparing and presenting clear and concise reports and recommendations to internal customers. Resolving technical issues with external vendors.
• Process Improvement - reviewing process steps for opportunities to implement custom software tools and training aids to resolve operational issues.
• Casino or Gaming Experience Highly Preferred.

Never a Dull Moment!

You will have the opportunity to apply your analytical skills and knowledge to a variety of areas, such as finance, marketing, promotions planning, and technical operations. Working in casino operations analytics, you will be exposed to a diverse range of customers, vendors, games, and special events. Join a fun, welcoming and insightful team, that strives for consistent improvement!

Want more specifics?

BASIC FUNCTION (the primary purpose of this position):

Responsible for coordinating, implementing, and evaluating business programs as directed by the Operations Analytics Manager and Executive Director of Operations.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Subject Matter Expert (SME) and "Super User" for assigned related operational systems
• Configuration and maintenance of assigned projects in player tracking and other operational systems
• Assists in the design and maintenance of custom database structures
• Interacts with other departments to provide analytical and project support as assigned
• Ensures integrity and validity of assigned operational processes
• Assists with data and system aspects of direct marketing operations, including the creation of mail lists, variable data and tracking of expenses
• Assist with evaluating ROI for programs, events, and promotions
• Assists in the support of issues involving player database and related tools
• Assists with overseeing technical support and development for player tracking systems
• Executes routine reports and assist with hygiene of database
• Provides administrative support as assigned
• Assists with reports, duties and projects as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

• Minimum of an Associate degree (AA) or equivalent from a two-year college or technical school; or at least three (3) years experience in a marketing department, finance Department, and/or company with an emphasis on database, planning and analysis; four-year degree preferred
• Detail oriented with strong organizational, analytical, and communications skills
• Ability to maintain database applications used for tracking and quantifying information
• A deep understanding of the creation and mining of databases for determining relationships between business drivers and profitability and communication recommendations to management
• Proven effective skills in MS Office suite; advanced knowledge of Excel including pivot tables, formulae, and statistics; SQL proficiency
• Ability to work with large volumes of detail-oriented tasks, deadlines and high intensity situations
• Knowledge in developing and maintaining major quality and quantity databases
• Working knowledge of marketing processes and direct mail
• Proven, strong analytical skills
• Working knowledge of data management systems
• Ability to read, analyze and interpret data
• Ability to define problems and draw valid conclusions
• Ability to build complex queries and produce results using various ad-hoc query and spreadsheet applications
• Ability to provide management and staff with meaningful information that will help them manage the department effectively
• Ability to work independently
• Ability to solve complex problems and to perform assigned duties under frequent time pressures
• Multi task with tight deadlines, heavy clerical, and data entry
• Ability to maintain strict confidentiality relative to financial data, casino, player data, policies and marketing plans
• Must be 21 years of age or older
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

This position will primarily work M-F, business day hours PST (Pacific Standard Time). Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee may be required to stand or sit for extended periods, frequently walk, and use hands. Position may be approved to work in a remote capacity in a home office but must have the ability to travel to the property for extended periods as requested in order to meet training and other operational or project needs. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, makes decisions under pressure, and manages anger, fear, hostility and violence of others appropriately. The position requires the ability to process information using computer methods and technology, at times for more than 90% of the work time. Must be able to move chairs, tables and event props as necessary. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

Ko-Kwel Casino Resorts is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.