Executive Secretary and Administrative Assistant-216135714

Job Description The City University Of New York

Executive Secretary/Administrative Assistant

Job Duties

Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows. Key Responsibilities (70–80% Operations / 20–30% Coordination)

Case & Intake Management

• Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
• Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.
• Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.
• Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.
• Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
• SOPs & Documentation
• Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
  
  

Peak Period Support

• Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.
  
  

Minimum Qualifications

• 4-6 years in HR higher ed operations, shared services, or higher education administration
• Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
• Proven accuracy and attention to detail; ability to follow established procedures.
• Customer service orientation; clear written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred Qualifications

• Workday experience (reports, business processes, training support)
• Standard schedule with occasional peak period overtime (UAT, cutover).
  
  

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.