Manager, Information Technology

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About The Role

Kitsap Credit Union is searching for an Information Technology Manager. The Information Technology Manager is responsible for managing the infrastructure team, organizational projects, and hardware refresh cycles. This position collaborates with departments and managers across the organization to identify, recommend, develop, implement, and support growth and operational excellence solutions.

Quick Facts

Reports to: Director, Information Technology

Employment Type: Exempt, Hybrid, Salaried, Full-time

Salary Range: $117,697.44 - $141,804.14 depending on experience

Bonus Target: 12% potential incentive of base pay

Grade: 14BC

Industry: Banking

Principal Accountabilities

• Manage IT projects with cost/benefit analysis and well-defined plans including procedures, documentation, deadlines, and accountability.
• Oversee the design, deployment, monitoring, and maintenance of on-premise and cloud server environments in Azure.
• Oversee business system application upgrades, conversions, and technology requirements.
• Collaborate with stakeholders to analyze business and systems requirements to recommend and implement technology solutions.
• Develop and update IT processes, controls, plans, and other documentation.
• Contribute to IT Governance and other committees.
• Develop requests for proposals, negotiate, administer, and manage vendor and consultant contracts, service agreements, and effective relations.
• Assist in development of IT capital and operational budgets.
• Lead cadence of disaster recovery testing of systems, applications, and infrastructure.
• Manage IT operations by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning, monitoring, appraising, and reviewing employee job contributions; maintaining compensation; resolving problems; and implementing change.
• Other duties as assigned.
  
  

Required Skills And Abilities

• Maintain knowledge and understanding of all relevant industry standards.
• Maintain knowledge and understanding of best practices for IT infrastructure and service management.
• Must be proficient in the MS Office 365 Suite of software.
• Maintain working knowledge of Microsoft Azure infrastructure concepts and services.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must have initiative, be resourceful, and able to work independently without a lot of guidance.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• Excellent leadership and people management skills.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.
  
  

Qualifications And Education Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Three or more years managerial experience supervising others.
• ITIL v4 certification required or obtained within six months.
  
  

Preferred Qualifications And Requirements

• Information Security practices and Security Incident Management, IT infrastructure planning and development.
• Five or more years managerial experience supervising others in an IT environment.
  
  

Supervisory Status

This position supervises others and is responsible for being results oriented, collaborative, delegating effectively, and embracing the organization’s core values, ensuring team effectiveness.

Working Conditions

Required

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time.
• Constantly operates a computer and other office productivity machines.
• Occasionally ascends/descends stairs,
• Constantly positions self in work environment,
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions,
• Must be able to detect objects at a distance,
• On occasion will move up to 20 pounds of office objects,
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.
  
  

Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Floating Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
  
  

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

• Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******
  
  

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