Customer Growth AI Architect

Job Description

The Role

We're seeking a rare hybrid talent: an Customer Growth AI Architect who combines deep technical expertise in agentic AI systems and workflow automation with the customer empathy and commercial acumen of a top-tier customer success and growth marketing professional.

You'll architect and deploy AI-first systems that don't just support customers—they intelligently drive expansion, identify upsell opportunities, predict churn, and orchestrate personalized engagement at scale. You'll be the bridge between cutting-edge AI automation and revenue growth, building systems that help customers realize value faster while naturally expanding their investment in Kiteworks.

Job Requirements

Technical Excellence

• Expert-level proficiency in n8n with demonstrated ability to build complex, production-grade workflows (or equivalent expertise in Make, Zapier, Temporal, or similar)
• Strong experience with API integrations, webhooks, and event-driven architectures
• Hands-on experience implementing AI/ML solutions (LLMs, predictive models, recommendation engines)
• Proficiency in at least one programming language (Python, JavaScript, or TypeScript preferred)
• Experience with data platforms (SQL, data warehouses, ETL/ELT tools)
• Understanding of enterprise software architecture and security best practices

Customer Success & Marketing Expertise

• 3 years in customer success, growth marketing, or revenue operations roles
• Proven track record of driving net revenue retention and expansion
• Deep understanding of customer lifecycle stages and expansion strategies
• Experience with CRM platforms (Salesforce, HubSpot), marketing automation, and CS tools
• Strong analytical skills with ability to translate data into actionable growth strategies
• Excellent communication skills—can explain technical concepts to non-technical stakeholders

AI-First Mindset

• Passion for agentic AI and autonomous systems
• Experience deploying AI solutions that drive business outcomes (not just demos)

Job Responsibilities

What You'll Build

• Agentic AI Workflows: Design and deploy sophisticated n8n (or similar) automation workflows that act as intelligent agents—monitoring customer health, triggering interventions, personalizing outreach, and identifying expansion opportunities without human intervention
• Customer Intelligence Systems: Build AI-powered analytics that predict which customers are ready to expand, which features will drive the most value, and when accounts are at risk
• Revenue Acceleration Engines: Create automated systems that identify cross-sell/upsell triggers, generate personalized expansion proposals, and orchestrate multi-channel campaigns
• AI-Enhanced Onboarding: Develop intelligent onboarding sequences that adapt to customer behavior, accelerate time-to-value, and guide customers toward expansion-ready use cases
• Predictive Engagement Platform: Implement ML models and automated workflows that determine the right message, right channel, and right time for every customer interaction

AI Systems & Technical Automation (40%)

• Design and build production-grade agentic workflows using n8n, Make, or similar platforms at an expert level
• Implement AI/ML models for customer segmentation, propensity scoring, and predictive analytics
• Integrate Kiteworks APIs with CRM, marketing automation, data warehouses, and AI platforms
• Create self-healing, autonomous systems that continuously optimize based on outcomes
• Develop custom integrations and microservices to extend automation capabilities
• Maintain system reliability, scalability, and security for all customer-facing automations

Customer Success & Growth (35%)

• Partner with Customer Success teams to understand pain points and growth opportunities
• Design data-driven customer journeys that drive product adoption and account expansion
• Build early warning systems for churn risk and automated intervention workflows
• Create customer health scoring systems that trigger appropriate engagement strategies
• Analyze customer usage patterns to identify expansion signals and whitespace opportunities
• Develop playbooks for AI-assisted customer success motions

Growth Marketing & Revenue Expansion (25%)

• Design and execute AI-powered marketing campaigns that drive customer expansion
• Create personalized, automated nurture sequences for upsell/cross-sell opportunities
• Build attribution models to measure the impact of automated interventions on revenue
• Partner with Product Marketing to position AI capabilities as expansion drivers
• Develop customer case studies and success stories that demonstrate AI-driven outcomes
• Optimize conversion funnels from customer advocacy to expansion deals

Job Benefits

• Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.
• Comprehensive Medical plan and 100% paid Dental and Vision coverage for employees and dependents.
• 100% paid Life/AD&D, STD and LTD coverage for employees
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Referral Bonuses
• Stock equity -- every employee is granted stock options when they walk in the door