What are the responsibilities and job description for the ServiceNow Incident Case Manager position at Kforce Inc?
Responsibilities
Kforce is immediately adding a full-time ServiceNow Incident Case Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Raleigh, NC. Responsibilities Include:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time ServiceNow Incident Case Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Raleigh, NC. Responsibilities Include:
- Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
- Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
- Allocates own time efficiently; Receives general instructions on all work
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
- Provide software service, post- sales or service delivery support for local accounts on standard systems
- Respond to service, product, technical, and Customer- relations questions
- Minimum Vocational/diploma/Associate degree (technical field) equivalent with 1-2 years of working experience in related fields, or degree holder with no or less than 1 year of relevant working experience
- Thorough knowledge of organization and policies
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
- Ability to build and maintain ongoing relationships with customers, peers, and support partners
- Ability to perform while under high-pressure situations
- Good understanding of the general/technical aspects of the job
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $13 - $17