Mortgage Servicing Specialist

Responsibilities

Kforce has a client that is seeking a Mortgage Servicing Specialist in Owensboro, KY. Duties Include:

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area
• Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating and summarizing documents and information; Completing reports and providing administrative support
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
• Processing income checks and packages for Assumptions and Subordinations
• Mailing out packages for Assumptions and Subordinations
• Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations
• They will be expected to Complete checks same day, scan all packages same day and stay within SLA
• There are currently 30 employees in this department and Candidate will interact with customers, internal/external clients, phone and email
• Internal face-to-face with peers and on-site management
• Overtime: Potential, but limited
  
  

Requirements

• Attention to detail, fast paced environment
• Great customer service and communication skills
• Ability to work in a high-pressure environment
• Ability to multi-task; Great teamwork
• Ability to be in office full-time
• Ability to work 8-5 CST
• MSP or DOCV/MIR would be great
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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