What are the responsibilities and job description for the Mortgage Lending Training Specialist position at Liberty Federal Credit Union?
Liberty FCU, a full-service credit union, is currently seeking a creative, outgoing, and detail-oriented Mortgage Lending Training Specialist to join our growing mortgage training team. As a mortgage trainer, you will be responsible for training new mortgage employees which includes roles such as Loan Officers, Processing Assistants, Processors, Underwriters, Closers and Servicing. Our aim is to equip new team members with the necessary materials, knowledge, and support to excel in their roles. We believe that comprehensive and interactive onboarding training establishes a strong foundation that employees can depend on even after completing their training. The successful candidate must demonstrate a professional, courteous, motivated demeanor with a positive attitude and creative abilities. The candidate must have excellent verbal and written communication skills and be willing to travel on an as-needed basis to all office locations to provide ongoing coaching and sales training as a continued effort to develop the Mortgage staff. If interested, please proceed by clicking Apply.
Duties and Responsibilities include but are not limited to the following:
Duties and Responsibilities include but are not limited to the following:
- Possess a general understanding of the mortgage sales and operation process with a strong desire to continue learning.
- Train all mortgage roles which currently includes mortgage originators, disclosure desk, processing assistants, processors, setup, underwriting, closing and servicing.
- Assist in creating and facilitating ongoing 30-day refresher training sessions for all new staff. This could include travel to the employees' office, main office training, or teams training sessions.
- Travel to branches in and outside of the Evansville Region for ongoing coaching and sales training, which could require overnight stay in these areas.
- Implementation of new initiatives being launched within LFCU and the mortgage department.
- Assist in answering questions regarding conventional and government loan programs, software and programming questions, compliance questions, and scenario review.
- Maintain a working knowledge of secondary market underwriting guidelines and LFCU loan policies to assist staff with questions submitted to the training group.
- Assist with maintaining and updating all training materials for all mortgage positions, programs and procedures. All training materials are digitized and held in our company knowledge base system.
- Ability to set up new employees in the systems required for their position.
- Maintain a knowledge of changing regulation requirements via seminars, webinars, articles, and other publications. Facilitate when these changing regulations, require additional training, materials, and updates to our platform.
- Maintain a working knowledge of our core processing systems.
- Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures.
- Demonstrate a professional, courteous, and motivated demeanor with a positive attitude.
- Generate ideas to implement fun and excitement into the learning process.
- Possess excellent verbal and written communication skills.
- Possess a general knowledge of Word, Powerpoint, and Excel with a desire to increase knowledge to create training materials for staff.
- Any other duties assigned by my supervisor or management.
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program