Director - eCommerce Product

Responsibilities

Kforce has a client seeking a Director, eCommerce Product - Cruise Ticketing in Fort Lauderdale, FL. Responsibilities:

• Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
• Own end-to-end product delivery including business case development, product roadmaps, design, front-end engineering, launch, and ongoing optimization
• Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
• Shape and prioritize the product roadmap to drive measurable business outcomes
• Balance long-term product vision with near-term opportunities
• Partner closely with technology and engineering teams to support continuous development and frequent releases
• Lead cross-functional collaboration across product, design, engineering, marketing, and operations
• Ensure seamless execution of initiatives from ideation through launch
• Champion a user-first approach to elevate the digital ticketing journey
• Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
• Develop business cases, manage capital requests, and own multi-million-dollar budgets
• Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large-scale investments
• Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
• Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
• Ensure timely delivery of high-impact features and enhancements
  
  

Requirements

• Bachelor's degree in Computer Science, Economics, Engineering, Marketing, eCommerce, Digital Sciences, or a related field (MBA prefered)
• 10 years of product management experience delivering successful consumer and eCommerce products
• 8 years of related experience in product management or product marketing
• 5 years of people management experience
• Experience leading customer-facing eCommerce platforms (travel industry experience is a plus)
• Background in travel, hospitality, entertainment, or consumer products preferred
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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