Desktop Support Administrator

Responsibilities

Kforce has a client in NYC that is seeking a Desktop Support Administrator. Essential Functions:

• Virtual Desktop Administrator will be building, editing, and deploying of images for new workstations to corporate employees, including laptops and desktops
• Will serve as the lead for upkeep and maintenance of deployed workstations, including OS upgrades, software installs, and troubleshooting of software and image issues
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; Determine the source of problems and classify their level, priority, and nature
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other computer equipment
• As a Virtual Desktop Administrator, you will install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus)
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
• Participate in hardware and software reviews and recommend purchases
• Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
• As a Desktop Admin, you will analyze and make recommendations for hardware and software standardization
• Architect, design, and implementation of SMS/SCCM as well as deployment of applications within a large-scale environment
  
  

Requirements

• Degree or pursuing degree in Computer Science
• 2-3 years of experience as a desktop support technician supporting Windows 7/10; Mac OS and mobile devices is a plus
• Analytical skills essential: PC/Mac skills (MS Office products, Outlook, Google Apps)
• Basic knowledge of Active Directory, DNS, DHCP and Networking protocols, concepts, and terminologies
• Scripting Language (PowerShell) experience
• Edit MSI packages via ORCA experience
• Advanced knowledge of editing and scripting of PC/Laptop drivers
• Windows Server and Active Directory experience
• Experience troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies
• Excellent verbal and written communication skills
• Excellent teamwork and interpersonal skills
• Ability to multitask
• Ability to document processes and procedures
• Strong knowledge of at least one imaging/automation tools
• Strong ability to multi-task and adapt to changing priorities quickly
• Self-motivated, with high energy and engaging level of enthusiasm
  
  

Key Requirements

• SMS/SCCM management/experience
• Group Policy Objects
• Active Directory
• Methodical mentality and detail oriented
• Desktop capabilities
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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