What are the responsibilities and job description for the Client Engagement Manager position at Kforce Inc?
Vendor Project Manager/Client Engagement Manager – R&D
Summary:
A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment!
Position Overview:
The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement.
Leadership & Team Management
- Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Mentor and guide consultants through onboarding, performance management, and career development.
- Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing.
Client Engagement & Relationship Management
- Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues.
- Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access.
- Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW).
Project & Performance Management
- Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met.
- Monitor supplier and consultant performance, providing regular status reports and visibility into project progress.
Operational Excellence & Organization
- Create and maintain consultant trackers, playbooks, and documentation to support efficient operations.
- Approve and monitor timecards, overtime, and time-off requests.
- Organize consultant care activities, recognition programs, and social events (both in-person and virtual).
Strategic Planning
- Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions.
- Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation.
- Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment.
- Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered.
- Work with team lead to deliver regular status updates to provide visibility into project progress.
- Collaborate with clients and teams to find ways to improve efficiency and processes.
Background Requirements
- Technology background with familiarity in software and hardware systems.
- Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production.
- Ability to translate technical requirements into business solutions and manage technical teams effectively.
- Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency.
- Candidate must be able to be onsite 5 days a week in Silicon Valley
Salary : $90,000 - $100,000
