What are the responsibilities and job description for the Client Engagement Manager position at Infogain?
We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership.
Key Responsibilities
- Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations.
- Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency.
- Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment.
- Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth.
- Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks.
- Ensure service quality, compliance, and SLA adherence across deployments and operations.
- Mentor senior managers and build leadership capability in delivery teams.
Qualifications
- 15 years in telecom/ISP service delivery, including managing broadband or fiber rollouts.
- Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance).
- Deep knowledge of network engineering, backbone deployments, and service assurance.
- Track record of leading $10M delivery portfolios in global environments.
- Strong executive presence, stakeholder influence, and customer engagement skills.
Salary : $135,000 - $155,000
