Client Engagement Manager

We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership.

Key Responsibilities

• Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations.
• Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency.
• Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment.
• Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth.
• Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks.
• Ensure service quality, compliance, and SLA adherence across deployments and operations.
• Mentor senior managers and build leadership capability in delivery teams.

Qualifications

• 15 years in telecom/ISP service delivery, including managing broadband or fiber rollouts.
• Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance).
• Deep knowledge of network engineering, backbone deployments, and service assurance.
• Track record of leading $10M delivery portfolios in global environments.
• Strong executive presence, stakeholder influence, and customer engagement skills.