What are the responsibilities and job description for the Technical Product Manager with IVR position at Key Infotek LLC?
Role : Technical Product Manager with IVR
Location : Dallas/Chicago/NY(5days Onsite)
Rate : DOE
Mandatory Experience:
Must have at least 3-5 years' experience as Product Manager
Must have IVR Technology exp : Interactive Voice Response (IVR)
Healthcare and Pharmacy experience preferred
Required qualifications, capabilities, and skills.
Bachelor s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience.
Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms.
Understanding of distributed systems, cloud computing, and microservices architectures
5 years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
Strong business process acumen with experience in supporting business stakeholders.
Business-level communication is a must.
Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences.
Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team.
Database knowledge SQL, NoSQL, table structure, data relationships