What are the responsibilities and job description for the Technical Product Manager with IVR position at Modern Agile Technologies, LLC?
Hiring !!!
Greetings from Modern Agile Technologies Inc.
Position: Technical Product Manager with IVR
Location: NYC, NY/Dallas, TX /Chicago, IL (Onsite)
Type: Contract
Required qualifications, capabilities, and skills.
- Bachelor’s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience.
- Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms.
- Understanding of distributed systems, cloud computing, and microservices architectures
- 5 years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
- The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
- Strong business process acumen with experience in supporting business stakeholders.
- Business-level communication is a must.
- Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences.
- Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team.
- Database knowledge – SQL, NoSQL, table structure, data relationships
Behavioral Competencies
- Effective Communication: Clearly articulate technical concepts to non-technical stakeholders
- Leadership: Mak informed decisions promptly, balancing risks and benefits. Take responsibility for the success and failures, leading by example.
- Collaboration: Foster a collaborative environment where team members can contribute effectively. Mediate conflicts and find mutually agreeable solutions.
- Problem- Solving: Demonstrate analytical thinking, resourcefulness and think outside the box to find innovative solutions to challenging problems.
- Adaptability: Quickly adjust to changing priorities, technologies, and market conditions. Stay calm and focused under pressure, maintaining productivity during crises.
- Customer focus: Prioritize customer feedback to enhance user satisfaction.
- Strategic Thinking: Stay informed about market trends, emerging technologies and set and pursue strategic goals that drive growth and solution success.
- Negotiation skills: Build relationships and influence others to achieve program goals.