What are the responsibilities and job description for the Technical Product Manager - IVR position at Photon?
Job Title: Technical Product Manager- IVR
Location: NY/Dallas/Chicago (Onsite)
Required qualifications, capabilities, and skills.
Bachelor s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience.
Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms.
Understanding of distributed systems, cloud computing, and microservices architectures
5 years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
Strong business process acumen with experience in supporting business stakeholders.
Business-level communication is a must.
Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences.
Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team.
Database knowledge SQL, NoSQL, table structure, data relationships
Behavioral Competencies
Effective Communication: Clearly articulate technical concepts to non-technical stakeholders
Leadership: Mak informed decisions promptly, balancing risks and benefits. Take responsibility for the success and failures, leading by example.
Collaboration: Foster a collaborative environment where team members can contribute effectively. Mediate conflicts and find mutually agreeable solutions.
Problem- Solving: Demonstrate analytical thinking, resourcefulness and think outside the box to find innovative solutions to challenging problems.
Adaptability: Quickly adjust to changing priorities, technologies, and market conditions. Stay calm and focused under pressure, maintaining productivity during crises.
Customer focus: Prioritize customer feedback to enhance user satisfaction.
Strategic Thinking: Stay informed about market trends, emerging technologies and set and pursue strategic goals that drive growth and solution success.
Negotiation skills: Build relationships and influence others to achieve program goals.]