What are the responsibilities and job description for the Delivery Manager - Experience with Cards and Payments is a must position at Key Infotek LLC?
Note: Experience with Cards and Payments is a must.
Job Description Delivery Manager
Location: Atlanta, GA (Hybrid)
Qualifications & Experience
- 12 15 years of experience in technology delivery with significant US clientfacing exposure.
- Proven experience managing large, multiteam engagements with direct P&L responsibility.
- Strong background in enterprise application development, data platforms, or digital transformation.
Key Responsibilities:
- Customer Relationship & Trust Building
- Act as a delivery face for the customer, building longterm, trusted relationships with Product, Engineering, and Business stakeholders.
- Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization, not just status reporting.
- Delivery Leadership & Execution Ownership
- Own endtoend delivery across multiple initiatives or portfolios ensuring predictability, quality, and alignment to agreed success criteria.
- Ensure continuity of delivery across SOW transitions, renewals, and rampups/rampdowns with minimal disruption to the customer.
- Revenue Protection & Margin Accountability
- Be accountable for protecting existing revenue ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting.
- Own delivery P&L hygiene:
- Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations.
Explicit focus: Revenue should not slip below committed runrate; growth is driven through delivery credibility, not quotacarrying sales.
- Account Growth (Through Delivery Excellence)
- Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust.
- Support Account Manager with:
- Ensure expansion is executionled and defensible, not speculative.
- Team Leadership, Mentoring & Capability Building
- Lead, mentor, and coach Project Managers, Tech Leads, and Architects raising the overall maturity of the delivery organization.
- Closely monitor team health: performance, utilization, morale, and succession readiness.
- Build a strong nextlevel leadership pipeline, reducing singlepoint dependency risks.
- Risk, Governance & Escalation Management
- Own proactive risk management commercial, delivery, and people risks.
- Ensure risks are surfaced early, documented clearly, and handled through structured governance.
- Act as the first line of executive escalation, bringing options and recommendations, not just problems.
- Operational Excellence & Continuous Improvement
- Drive improvements in delivery hygiene estimation accuracy, planning discipline, status transparency, and dependency management.