Representative

**REPRESENTATIVE - PATIENT SERVICES**

***$20.00 - $28.93 per hour***

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patients or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and quality improvement activities.

**QUALIFICATIONS and SKILLS**

• High School graduate or equivalent.
• Patient admitting experience preferred.
• Able to communicate effectively in English, both verbally and in writing.
• Additional languages are preferred.
• Excellent customer services skills.
• Good computer knowledge, including Word, Excel, and Outlook.
  
  

**ROLES and RESPONSIBILITIES**

• Responsible for accepting reservations for hospital services.
• Responsible for accepting reservations from a physicians office and pre-admitting these patients.
• Responsible for pre-registering patients for scheduled admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on Conditions of Admission and initiating the advanced directive process.
• Communicates with Nursing Services when no advanced directive is available.
• Provides information to the patient or their representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
• Responsible for logging a patients valuables and securing them in the safe.
• Initiates appropriate paperwork for workers compensation visits in the event of work-related injury or illness.
• Communicates appropriately and clearly to supervisors, nurse managers, coworkers, and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patients needs.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with available hospital services.
• Refers patients to the Financial Counselor when financial arrangements need to be made.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients records.
• Interacts professionally with patients and family, providing explanations and verbal reassurance, as necessary.
• Answer the telephone in a polite manner and communicate information to the appropriate personnel and/or family member.
• Manages and operates equipment safely and correctly.
• Checks and stocks supply as needed.