What are the responsibilities and job description for the POMELLATO: Boutique Manager position at Kering?
Summary
Pomellato, handcrafted contemporary fine jewelry from Milan. Renowned for its colored gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewelry and watches.
Job Description
Our Opportunity:
We are seeking a Boutique Manager for our Bal Harbour Flagship. This leader will drive sales performance, motivate and develop the team, elevate the client experience, and oversee all store operations to ensure maximum profitability through effective merchandising, inventory management, expense control, and staff development.
How you will contribute:
Sales
Achieve store sales and KPI targets set by Senior Management
Lead by example by performing all store functions with professionalism and discipline
Motivate and guide the team in building strong client relationships through outreach and recruitment
Ensure an exceptional Pomellato client experience at every touchpoint
Maintain a welcoming environment with strong service standards and product knowledge
Set and monitor individual sales goals for the team
Develop a strong client network locally and internationally
Minimize client issues through effective service aligned with store policies
Partner with Retail Performance Manager to implement strategies that maximize sales
Operations
Uphold store standards in alignment with corporate policies
Oversee deliveries and resolve discrepancies promptly
Provide ongoing market insights to support business decisions
Collaborate with merchandising to ensure proper stock levels, presentation, and assortment
Manage inventory and pricing according to corporate guidelines
Report theft or suspicious activity immediately
Oversee employee consignments and purchases
Maintain cost awareness in daily operations
Human Resources
Ensure policy compliance through meetings, walk-throughs, and audits
Evaluate performance and recruit talent proactively
Train and develop sales executives across all business areas
Partner with HR on annual reviews
Provide ongoing instruction on responsibilities, shipments, repairs, supplies, and daily tasks
Maintain adequate staffing and ensure corporate approval for all hires
Manage schedules, payroll, and time-off requests
Submit monthly commissions to Finance
Build a pipeline of qualified talent through networking
Marketing
Collaborate with Retail and Marketing on market-relevant initiatives
Identify community outreach opportunities and share with the Marketing team
Perform additional duties as assigned
The Boutique Manager serves as the primary point of contact for both corporate and store teams and must be available for urgent matters, including store alarm notifications.
Who you are:
5–8 years of retail supervisory experience; luxury experience preferred
Team-oriented leader with strong interpersonal and networking skills
Customer service expert with a client-first mindset
Strong communicator with excellent verbal and written skills
Proactive self-starter with strong initiative
Flexible schedule availability including weekends and holidays
Preferred Skills
Proficiency in Word, Excel, and PowerPoint
Spanish language skills a plus
Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.
Job Type
Regular
Start Date
Schedule
Full time
Organization
Pomellato USA Inc