What are the responsibilities and job description for the Telecom Support Analyst (Network) position at KellyMitchell Group?
Job Summary
Our client a leading Retail & Consumer Goods provider is seeking a Telecom Support Analyst (Network) to join their team! This position is located in Nashville, Tennessee.
Core Responsibilities
- Serve as a primary point of contact for telecom service providers
- Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance
- Coordinate vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions
- Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk assessments
- Analyze telecom-related incidents (P1–P4) impacting network operations
- Prepare concise, leadership-ready summaries suitable for finance, operations, and executive audiences
- Maintain historical outage and incident data to support vendor accountability and service improvement initiatives
- Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades
- Support transitions from legacy services (e.g., POTS/DSL) to modern connectivity solutions such as fiber, broadband, SD-WAN, FWA, or satellite services (e.g., Starlink)
- Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs
- Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease requirements
Required Skills/Experience (Must-Haves)
- Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience)
- 2 years of experience in telecom, network operations, IT support, or a related technical role
- Experience supporting large scale retail, distribution, or enterprise environments preferred
Compensation & Benefits
- Pay Range: The approximate pay range for this position is between $50,000 and $60,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee Stock Ownership Plan
- 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Salary : $50,000 - $60,000