Member Support Analyst

Job Description:

Are you a computer savvy Customer Service professional looking for your next role in Nashville, TN? Click apply today!

Details:

• $20 per hour pay rate
• Full Time
• Contract
• Schedule: 7am - 4pm M-F
• Onsite in Nashville TN
  
  

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!
  
  

Only considering candidates with the following:

• High School Diploma or Equivalent
• 2-3 years of experience
• Demonstrates experience with and ongoing learning of processes in HPG, Parallon, Corporate IT, and site-specific applications, technology, and terminology
• Demonstrates continued learning in member support processes and techniques
• Strong analytical skills
• Ability to solve problems and share solutions with peers and leadership
• Proficient in Microsoft Office Suite and tools such as PEM, CMS, Salesforce, and Member Portal
• Direct experience and knowledge of contracts, commitment, sourcing, and related operational partners
• Detail-oriented with the ability to manage multiple projects and competing deadlines
  
  

Preferred Qualifications:

• Competency in call center tracking tools
• Moderate to advanced proficiency in Microsoft Excel, including functions such as Pivot Tables and VLOOKUP
• Proficiency in using support software tools
• Strong customer service orientation and/or prior customer service training
• Strong understanding of security-related procedures
  
  

Responsibilities:

• Answer calls in a service desk environment and ensure expected resolution dates and call center metrics are met
• Address and resolve basic incidents and requests; log all incidents and requests; engage appropriate resources when issues exceed scope
• Use appropriate categories for logging incidents and requests; close service requests within expected resolution timelines
• Provide support across assigned accounts, including key accounts, stakeholders, VIPs, IDNs, independent clients, and vendors; educate and train members one-on-one as needed
• Act as a liaison and main point of contact for clients, coordinating with internal and external teams to meet client needs
• Create a positive support experience by understanding issues deeply, ensuring timely resolution or escalation, communicating progress, and maintaining professionalism
• Ensure an end-to-end support experience by serving as a single point of contact while coordinating across multiple teams
• Analyze and resolve incidents and requests related to application software or hardware usage
• Follow up with support staff to ensure incidents are resolved, requests are completed, and communication is delivered; document resolutions and update internal training materials as needed
• Develop and maintain general knowledge of web applications, portals, systems, contracts, pricing, and tiers
• Participate in departmental projects and activities, including meetings, testing, documentation development/review, and implementation support
• Provide support for system password resets and account lockouts; adhere to IT standards, policies, and procedures
• Create and maintain reports on case volumes and outcomes; provide regular reporting to the support team
• Maintain and protect confidentiality of all sensitive information
• Mentor junior analysts by sharing knowledge and supporting their professional development
• Adhere to organizational code of conduct, mission, and values
  
  

Click apply today!

Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

$20.00 / hr

HV23

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