What are the responsibilities and job description for the Customer Service Representative position at Kelly Spicers?
Job Purpose / Position Summary
The role is responsible for assisting customers and sales representatives on inquires and orders.
Activities include but not limited to: entering and submitting mill claims while keeping the sales rep up to date, answering phone calls and replying to emails in a timely manner, entering orders, returns and credits, offering substitutions for stock out situations, and being able to communicate with customers and sales representatives.
Work Schedule
Monday-Friday, 9:00am-6:00pm, onsite
Primary Duties & Responsibilities
1. Receive and process customer phone, fax and e-mail orders
2. Data entry
3. Invoicing
4. Advise customers on pricing and inventory
5. Receive customer complaints, including research and corrective action plan
6. Entering returns and credits
7. Attend sales meetings as needed
8. Inbound calls
9. Outbound sales calls to house accounts
10. Offering customers substitutions for stock out situations
Entering and submitting mill claims which includes following up to ensure credit is received. Being the middle person between the mill and the sales representative.
Qualifications / Capability Profile Minimum Education
- High school diploma required
- Undergraduate degree preferred
Minimum Experience
- 2-3 years’ experience with customer service
- Experience in print or paper industry is strongly preferred
Minimum Knowledge, Skills, Abilities
- Problem solving
- Ability to work independently and as part of a team
- Proficient in all Microsoft Office applications
- Packaging industry, or similar experience is desirable
The Physical Requirements and Working Conditions section is intended to describe the nature of work and the minimum requirements of the job in general. Statements in this job description are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel as classified. Management maintains the right to assign and reassign duties and responsibilities to this job at any time.
Kelly Spicers is an equal opportunity employer and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability (mental or physical), pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service/protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We will consider for employment, qualified applicants with criminal histories, consistent with the requirements of applicable federal, state, or local agencies.
Please refer to the following websites if you would like more information on:
EEOC: Know Your Rights:
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Pay Transparency Nondiscrimination Provision:
https://kellyspicers.com/wp-content/uploads/2021/10/PAY-TRANSPARENCY-NONDISCRIMINATION-PROVISION-KELLYSPICERS-2019.pdf
E-Verify
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please refer to the following website: https://www.e-verify.gov/employees'
Company benefits include medical, dental, vision, life insurance, and 401k plan. Employees will accrue two weeks’ vacation each year at a rate of 3 1/3 hours per pay period (subject to a maximum cap), 6.5 days of sick leave per year, 10 paid holidays throughout the calendar year, and eligibility to participate in an incentive program