What are the responsibilities and job description for the L3 Infrastructure Support (Manufacturing Plant Environment) position at Kaygen, Inc.?
Huntsville, AL Locations.
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
- Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
- Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
- Network administration.
- Familiarity with cloud computing.
What you’ll be doing:
Infrastructure Operations
- Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
- Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
Network, Power, and Cabling Support:
- Coordinate and manage installation and break/fix of network drops and power connections.
- Support CTASKs related to approved Change Requests.
Administration & User Support
- Provide escalation support to L2 Production Support and assist with 1TS incidents.
- Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
- Provide support for 4i services as required.
Vendor & Site Coordination
- Create, organize, standardize, and maintain documentation for L3 processes and activities.
- Obtain review and approval from Our Client Senior Analysts for standardized work.
- Create and submit 1TS RFCs for L3-managed site activities.
Salary : $40 - $48