What are the responsibilities and job description for the L3 Support Engineer position at CTC?
What you’ll be doing
Infrastructure Operations- Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
- Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
- Support preventative maintenance for power and HVAC systems.- Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
- Perform monthly wireless network audits to identify interference and perform remediation.
- Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
- Monitor Teams PMI chat for posted issues that may impact production. Network, Power, and Cabling Support- Coordinate and manage installation and break/fix of network drops and power connections.
- Support CTASKs related to approved Change Requests.
- Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
- Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
- Perform hardware comfort checks prior to asset moves, adds, or changes.
- Execute hot swap operations on mission‑critical equipment. Administration & User Support
- Provide escalation support to L2 Production Support and assist with 1TS incidents.
- Support user administration and file/folder access requests.
- Perform inventory audits of IT equipment.
- Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
- Provide support for 4i services as required. Vendor & Site Coordination- Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
- Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
- Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring.
Documentation & Compliance
- Create, organize, standardize, and maintain documentation for L3 processes and activities.
- Obtain review and approval from Toyota Senior Analysts for standardized work.
- Create and submit 1TS RFCs for L3-managed site activities.
Project Support
- Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
- Support system activities during planned non‑production times, including plant shutdowns.
On‑Call Responsibilities
Incident Response & Monitoring- Serve as first point of contact (POC) for production and L2 escalations.
- Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
- Monitor 1TS for P1–P3 incidents and take appropriate action.
- Follow P1/P2 escalation procedures.
- Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 incidents.
Operational Support
- Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement.
- Support planned non‑production activities such as plant shutdowns
Tier 2 level support. Higher level than regular IT support.·
Gets people from Hartland Auto, JMP Solutions, Samuel Automation.·
What do you look for on a resume?
1. Are they a job hopper, how consistent are they.
2.Framework of the resume - make sure it's well put together.
3. Make sure they're technical vs being a project manager.·
Years of exp: Minimum 3 years exp
Top 3 Must Have (Full sentences)·
On prem Server admin ex - Windows and linux·
Strong Networking exp
- Robots have high reliance on the network.·
- Application Specific support
- Basic application troubleshooting.·
Nice to Haves (Full sentences)·
Hands on Cloud exp·
AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)
Salary : $30 - $35