Incident Management Specialist (Part-Time)

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13370028

• Department:** Incident Management Center\
• Location:** Wichita Headquarters
  
  

**Definition and Examples of Work**

• Respond to both emergent and non-emergent requests for assistance.
• Communicate with surrounding 911 agencies to send and receive timely
  
  

assistance from outside law enforcement, fire, and EMS, when

necessary.

• Communicate with, disseminate information to, and assign KHP Troop G
  
  

troopers to emergent and non-emergent incidents, both within and

near their jurisdictions.

• Operate computer systems to access information and also enter
  
  

information for KTA/KHP information systems.

• Operate a multi-line telephone system to receive, transfer, and
  
  

conference calls, and to connect with a language line to effectively

assist non-English speaking callers.

• Operate remote computer aided dispatch (CAD system to create number
  
  

calls for recording all incidents reported, dispatch and assign KHP

and maintenance units to CAD calls, document pertinent radio

traffic, assign state and/or KTA case numbers, record all NCIC

information, and log KHP Troop G troopers and maintenance units on

and off duty.

• Create, update, schedule and activate messages on DMS signs related
  
  

to incidents such as vehicle crashes, road blockages, fuel outages,

and weather warnings.

• Operate and navigate the Textcaster website to create and send
  
  

preliminary, updated, and disposition messages to KTA customers and

KTA specialty groups, depending on each unique incident.

• Operate radio transmitters on KHP patrol and KTA maintenance
  
  

channels to navigate the radio system used for instant playback,

monitor outside agencies\' radio traffic, and patch with outside

agencies to communicate on the same frequency.

• Receive and record weather reports and advise KTA personnel.
• Update KCARS and NOAA systems.
• Operate NICE recording system to record all incoming/outgoing
  
  

telephone calls and radio transmissions.

• Monitor the alarm system used for tracking all employee badge
  
  

swipes, headquarter buildings, and maintenance yards. Assign KHP

staff to investigate when necessary.

• Assist in diagnostic tests on alarm system.
• Estimate vehicle speeds from distance and times given by KHP.
• Decipher, disseminate, initiate, and respond to messages and
  
  

inquires from NCIC, NLETS, DMV, OpenFox, and other entities.

• Log and decipher toll maintenance breakdown, relay to technicians.
• Monitor and communicate with KHP Troop G and other agencies
  
  

regarding license plate information.

• Create and provide daily trooper time logs.
• Create and update detailed accident reports for both KHP and KTA
  
  

reference.

• Create and maintain tow logs.
• Accurately and efficiently prioritize phone calls and radio traffic
  
  

to keep both customers and troopers safe at all times.

• Additional duties may be assigned as business needs require.
  
  

**Latitude and Impact of Position**

This position works independently and as part of a team, including

providing input and problem solving with others to complete tasks.

Negotiation and persuasion is used with both internal and external

customers as well as vendors. Decision making is typically done

independently within established company guidelines in regard to

decisions affecting the individual\'s work tasks. Successful completion

of job tasks impacts customer satisfaction, safety of KTA and KHP

personnel, and external company image and liability.

**Work Environment**

The work environment described here is representative of the general

work environment for the position. Reasonable accommodations may be made

To Enable Individuals With Disabilities To Perform The Essential

functions.

• Limited access offic environment in which multiple employees work
  
  

in an open workspace setting.

• Must be able to focus on multiple tasks with background noise and
  
  

others talking in close proximity.

• Office temperatures are standard, and individuals may need to adjust
  
  

for cold or heat per personal preference.

• Must work without access to personal communications equipment such
  
  

as cell phone, camera, tablet or other.

• The Kansas Turnpike Authority is an equal and affirmative action
  
  

employer. We provide all employees and applicants for employment with

equal employment opportunities without regard to race, color, religion,

gender, age, national origin, sexual orientation, gender identity,

citizenship, immigration status, marital status, military status, any

covered veteran status, disability status, genetic information,

caregiving responsibilities or any other basis prohibited by law.*

• You may also be subject to the following pre-employment requirements:
  
  

credit check, background check, educational validation, physical, drug

and nicotine testing, and driver\'s license check.*