IT Support Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13350046

KTA is looking for hard working, eager individuals to join our team.

Come join a family cultured organization with excellent benefits, and

pay. KTA participates in the Kansas Public Employees Retirement System

(KPERS). KTA only accepts applications for full-time employment when

there is a current opening and always accepts preliminary applications

for part-time toll collector. Applications are kept on file for 60 days.

The number of part-time hours available is contingent upon scheduling

needs and applicants availability but will not exceed 29 hours per week.

If contacted for possible employment, an official application will be

required.

• Department:** Information Technology
  
  

**Definition and Examples of Work**

• Receive and follow up on technical help requests from end users
  
  

having problems using computer software and hardware (including

peripherals) or inquiring how to use specific software, hardware, or

operating systems.

• Pinpoint recurring technical issues and independently investigate
  
  

and implement solutions to solve those issues.

• Provide on-site support to local office and remote support to
  
  

satellite offices.

• Provide IT troubleshooting, repair and installation for end users
  
  

for hardware, operating systems, productivity software, and a

variety of other software applications used internally.

• Track inventory of all end user hardware.
• Use IT support ticketing system to document configurations, support
  
  

issues, and resolutions for team members\' reference.

• Keep all parties updated on issue status.
• Work with other IT team members if issues need to be escalated.
• Setup and configuration of new computers and associated hardware.
• Test and install new software applications.
• Procure computers, mobile devices, computer peripherals, printers
  
  

and multimedia equipment.

• Latitude and Impact of Position\
• This position has most duties assigned then employee arranges his/her
  
  

work tasks in order to complete duties. Problem solving is usually done

independently. Decisions made are reviewed by others. All purchase

requests require supervisory approval. Successful completion of job

tasks impacts KTA internal systems, utilization of equipment, and

customer satisfaction.

• Work Environment\
• The work environment described here is representative of the general
  
  

work environment for the position. Reasonable accommodations may be made

Functions

to enable individuals with disabilities to perform the essential

• Primarily works in a general office setting using computers,
  
  

electronic devices, phones, and related office equipment, and also

uses hand tools.

• Occasionally works in outdoor settings to complete work tasks, with
  
  

exposure to all weather elements that may include heat, cold,

humidity, and dust (occasional).

• May be exposed to moderate noise, fumes or airborne particles due to
  
  

traffic proximity (occasional) and personal protective equipment may

be required.

• The Kansas Turnpike Authority is an equal and affirmative action
  
  

employer. We provide all employees and applicants for employment with

equal employment opportunities without regard to race, color, religion,

gender, age, national origin, sexual orientation, gender identity,

citizenship, immigration status, marital status, military status, any

covered veteran status, disability status, genetic information,

caregiving responsibilities or any other basis prohibited by law.*

• You may also be subject to the following pre-employment requirements:
  
  

credit check, background check, educational validation, physical, drug

and nicotine testing, and driver\'s license check.*