Customer Service Rep

Org Marketing Statement

For more than 100 years, the Kansas City Board of Public Utilities (BPU) has provided safe, dependable water and electric services across Wyandotte County. As a non-profit public utility, we are fully committed to serving our customers and the community as a whole. It’s more than simply providing a service. It’s a commitment to a better quality of life. That’s why BPU has been recognized as one of the top public utilities in the country. That’s the Power of Community.

The BPU offers very competitive pay and one of the best benefits packages in greater Kansas City! Come join the Power of Our Community!

Pay,Benefits, & Work Schedule

$24.34 Hourly

Position Summary

Customer Service Representative will interact with the Utilities’ Customers by addressing inquires and resolving complaints.

Duties and Responsibilities

• Interact with customers via telephone, email, and online chat to provide support and information to obtain information from the customer. Perform the following clerical functions to service the customers’ needs:
• Sign new tenants
• Disconnect old tenants
• Handle apartment (LVON) when assigned
• Billing inquiries including rates
• Transfer of tenants to new address
• Maintain premise data
• Maintain tenant data
• Initiate reinstatement of service
• Fields customer questions and complaints to ensure the appropriate actions are taken to resolve customer problems and concerns. *
• Determine on certain new services the amount of deposit required for the customer. *
• Receive customer request pertaining to past due accounts: set up payment arrangements using the company policy/process. *
• Perform other similar and related duties as assigned. *
• Denotes essential functions of the position.
  
  

Qualifications

Education and Experience:

• High School Diploma or equivalent is required
• Three years of customer service experience is required
• Call Center work experience is preferred
  
  

Required Knowledge, Skills And Abilities

• Service-oriented and able to resolve customer grievances
• Excellent oral and written communication skills including active listening
• Proficient computer skills with the ability to learn new software
• Knowledge of Customer Information System
• Strong analytical and problem-solving skills
  
  

Physical Requirements

The ability to perform the essential functions of the position with or without a reasonable accommodation.

Other Information

Open Date: 05/08/2026

Applications will be reviewed beginning 06/08/2026

Recruitment Agency Notice: We are not engaging external recruiting agencies for this position. Please do not forward resumes or contact our team regarding this role.

Equal Employment Opportunity

The Board of Public Utilities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.