CSR (Customer Service Represenative)

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative (CSR) to join our team! In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this is the perfect opportunity to make an impact!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
• Provide accurate information about products, services, and policies to assist customers in making informed decisions.
• Handle customer complaints with empathy and resolve issues efficiently while maintaining a positive attitude.
• Perform data entry tasks accurately to update customer records and transaction details in our systems.
• Assist with outbound calling campaigns to follow up on customer requests or promote new offerings.
• Maintain excellent phone etiquette and communication skills to ensure a friendly and helpful interaction at all times.
• Support client services by coordinating with other departments to fulfill customer requests promptly.

Qualifications

• Bilingual abilities are highly preferred; fluency in English plus additional languages is a plus.
• Previous experience in call center environments or customer support roles is advantageous.
• Strong communication skills with the ability to listen actively and articulate clearly.
• Proficiency with computers, applications and general computer skills required for daily tasks.
• Experience with data entry, typing, and analysis skills to manage customer information accurately.
• Knowledge of sales techniques and outbound calling strategies is desirable.
• Demonstrated ability to handle payment transactions. Join us if you’re passionate about delivering outstanding client service, enjoy working in a multilingual environment, and want to grow your career in customer support! This paid position offers an exciting chance to develop your skills while making a real difference for our customers every day.

Job Type: Full-time

Pay: $18.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $19 - $25