IT Specialist (CUSTSPT/SYSADMIN)

This position serves as a IT Specialist (CUSTSPT/SYSADMIN), located in the Department of Justice, Chief Information Officer, Cybersecurity Services Staff, National Classified Systems Directorate, NCS IT service Desk in Washington, DC. The incumbent is responsible for providing IT Customer Service support. As an IT Specialist (CUSTSPT/SYSADMIN), the employee works on the DOJ-OCIO Service Desk with a background in the support of DOJ-OCIO users with a variety of tasks.

Qualifications:

To qualify for the position of IT Specialist (CUSTSPT/SYSADMIN), at GS-2210-12, you must meet the basic qualification requirements listed below.

Basic Qualifications (2210 series):

1. Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: To qualify for the GS-12 grade level, you must have one (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties:

1. Supports organization systems including a variety of applications, platforms, and system images.
2. Plans and oversee hardware and software installation on customer workstation.
3. Troubleshoots hardware, maintenance, and repairs to equipment.

You MUST meet all qualification requirements, including time-in-grade, by the 06/03/2026 of this announcement.

Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.See the Required Documents section for important notes about what must be included in your resume.

After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement 06/03/2026 to complete the assessment as this assessment is part of your application.

Responsibilities:

The duties and responsibilities for a IT Specialist (CUSTSPT/SYSADMIN) GS-2210-12 generally include, but are not limited to, the following:

1. Performs customer support duties to include account management, password resets, and addressing priority needs for the organization.
2. Analyzes configuration management processes and procedures, develops and recommends processes, software, and procedures to ensure effective configuration management.
3. Identifies and carries out actions investigates, recommend a cost-effective solution to management.
4. Plans and coordinates the maintenance, upgrade, and support of systems. Schedules maintenance activities during off-peak usage periods.
5. Manages and maintains the baseline configuration of hardware, software, and network systems.

Salary : $102,415