Client Support Representative

Job Description:
We are seeking a friendly, customer-focused Client Support Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring their needs are met efficiently and professionally. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Respond promptly to client inquiries via phone, email, or chat
• Assist clients with product/service questions, issues, and troubleshooting
• Provide accurate information and solutions to resolve client concerns
• Document interactions and update customer records in the CRM system
• Follow up with clients to ensure their satisfaction
• Collaborate with internal teams to resolve complex issues
• Identify opportunities to improve the customer experience

Qualifications:

• High school diploma or equivalent; higher education or relevant certifications preferred
• Proven experience in customer support, client services, or a related role
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to handle multiple priorities and work under pressure
• Proficiency with CRM software and MS Office Suite

Preferred Skills:

• Experience in [industry-specific experience if applicable]
• Bilingual abilities are a plus
• Knowledge of customer support best practices

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth
• Supportive and collaborative work environment