Director of Operations & Client Support

Overview

We’re a growing financial advisory firm focused on delivering a warm, high-touch client experience. Our team helps families and individuals navigate their financial lives with clarity and confidence. As a Director of Operations and Client Support, you’ll play a vital role in supporting our advisors, strengthening client relationships, and ensuring every interaction feels seamless.

Hours: 9am – 5pm M-F

Work modality: This role is fully in-person

Pay: $75,000 - $85,000, negotiable based on years of experience

Duties & Responsibilities

Client Onboarding & Account Opening

• Handle client onboarding process including collecting client information by sending and tracking client intake form
• Open new accounts on behalf of new and existing clients such as brokerage accounts, 529 plans, and annuities.
• Verify client information and update internal records
• Ensure accounts are properly transferred and new accounts are funded
• Make sure clients are properly set up for online access & are receiving notices as specified

Service & Support Tasks

• Coordinate service requests for existing clients (e.g., account updates, beneficiary changes, address changes, standing instructions)
• Properly track all work items to ensure completion
• Accurately track incoming and outgoing assets
• Troubleshoot client issues and escalate as needed
• Assist clients with online portal navigation or login issues
• Ensure smooth communication between clients and advisory team
• Support advisors with documents as needed – provided by paraplanner/advisor
• Process account setup, transfers, distributions, and related paperwork with accuracy and timeliness
• Partner closely with advisors to support ongoing client needs and keep follow-ups on track
• Collaborate with custodians, broker-dealers, and insurance carriers to resolve issues and complete account-related tasks
• Maintain and update client information within CRM and portfolio/accounting systems

Office Operations

• Implement office procedures and workflow improvements, including documenting operational processes
• Responsible for client billing reconciliation process, including working directly with broker-dealer to ensure accurate client billing
• Manage licensing and registration process for advisors
• Serve as point of contact for audit process with broker-dealer
• Serve as back up support for the office and clients for administrative assistant
• May have supervisory responsibilities

Knowledge, Skills, & Qualifications

• 3-5 years of operations and client service experience within the financial services industry is required
• Approach all scenarios with a “how can I help improve this” mindset
• Familiarity with various financial technologies such as Wealthscape, Redtail, eMoney, Wealth.com, Precise FP, Albridge
• Demonstrated maturity of judgment, high level of accuracy, and close attention to detail, with a strong ethical sense to handle confidential and sensitive information appropriately
• Initiative taking individual who can both work independently and collaborate with team members while working in a small, collegial office setting
• Commitment to maintaining client confidentiality is imperative
• Proficient with Microsoft Word, PowerPoint, Excel, and Outlook
• Experience using PDF editing programs such as Adobe
• Bachelor’s degree, particularly in finance or related field is preferred

Benefits

• 401(k) with profit sharing
• Vacation and sick leave
• Holidays
• Medical / Dental / Vision Insurance offered