What are the responsibilities and job description for the Client Support Specialist position at ITS - Internet Testing Systems?
Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team! This is a remote opportunity, NO 3rd party resumes will be accepted.ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out.We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.Client Support Specialist duties:Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platformsRespond to email and chat requestsSupport on-call rotation for after-hours calls and escalations as neededHandle ad hoc projects and tasks including maintaining our internal knowledge base Review of ITS applications, review of HTML & SQL and evaluate technical issuesSkills/Qualifications:Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fieldsGeneral knowledge of Windows, Mac, and mobile operating systemsGeneral knowledge of web browsersGeneral knowledge of network technologiesSQL & HTML experience a plusKnowledge of the testing industry a plusStrong troubleshooting & analytical skillsStrong customer service skillsAbility to multi-taskExcellent interpersonal and communication skillsStrong leadership skills a plusBenefits:Competitive salaryProfit sharing through annual bonus Remote & Hybrid OptionsHealth / dental / vision insurance Company-paid life, STD, LTD Tuition / training reimbursement Certification Bonuses401K Matching Dog-friendly office Top Workplace in Baltimore Casual working environment To be considered:Direct applicants only, no 3rd parties****Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.Search words: technical support, client management, helpdesk Powered by JazzHRveh309DkUr
Salary : $19 - $25