Healthcare IT Direct Messaging Specialist Mid.

Make a difference in the future of global healthcare!  Join our JPSys team!  “Our mission is to standardize, manage and improve the interoperability and usability of clinical data.”

Healthcare IT Direct Messaging Specialist Mid.

J P Systems provides professional services for large Federal Healthcare IT projects.  Be part of a team influencing the future of clinical data management by helping us to analyze and improve workflows across the Federal Government.  

Responsibilities of the Healthcare IT Direct Messaging Specialist Mid.

Must have a deep understanding of and experience with the Direct Secure Messaging (Direct) Protocols to include familiarity with DirectTrust.

The responsibilities include the transition of the VA Direct HISP to Oracle Health:

• Work with internal and external client partners to understand system capabilities and translate them into training guides, user guides, and best practices documents. 
• Participate in DirectTrust's work group calls to support work on provider directories, Event Notifications and Trusted Instant Messaging (TIM ), among others. 
• Provide implementation expertise to support VAMCs transition to Oracle Health
• Contribute to the implementation of Section 108 of the Elizabeth Dole Act
• Identify operational inefficiencies and make recommendations for improvement.
• Identify and mitigate gaps in technical and operational workflow structure for VA Direct between EHRM and Legacy systems.
• Act as a liaison between the VHIE Engagement Coordinators and the VA Direct National team. This may include delivering updates and guidance.
• Identify and document Best Practices and Lessons Learned
• Engage in VA end user troubleshooting with workflow or Direct Messaging software issues.
  Perform pre & post prod validation testing and provide validation results to VA Direct business and technical teams.
• Be the POC for tracking VA Direct product software issues on behalf of VA end users.
• Explore new functional use cases and opportunities as directed by the VHIE Direct PM
  Continually work with the VHIE Implementation team, OI&T, Electronic Health Record Modernization Interoperability (EHRM IO), FEHRM, DOD and other VHIE teams.
• Document activities in existing information management systems
  Contribute to national strategy expansion, business requirement development, and user acceptance testing.
• Collaborate with internal client partners around topics that may affect the VHIE/VLER Health Program, to include new or updated data exchange business-level artifacts and recommend new or updated Direct Messaging functions.
  
• Interface with Community Coordinators on Direct Messaging functionality and relevant use cases to help increase their understanding of Direct.
• Develop training guides for the transition, conduct training sessions, and develop other training materials as needed by users

 Project Requirements: 

Support VA Direct implementation activities internally and externally.

• •  Understanding of Legacy VistA and Oracle Health (was Cerner Millennium) Direct systems
  •  Provide training and education on tools and processes to bring users to a Subject Matter Expert level.
  • Identify and create various artifacts to including SOPs, guidance, and other program documentation as assigned.
  • Supports strategic development and implementation of national VA Direct workflows and projects. 
  • Provide content/input/reviews Direct’s software requirements.
  • Act as a liaison between VHIE Implementation Coordinators, national VA Direct team, and external organizations
  • Identify and document lessons learned. 
  •  Document weekly activities and compile monthly reports to better achieve project goals
  •  Support metric collection, reporting and analysis using various tools.
  •  Coordinate, schedule, and facilitate meetings with external organizations (i.e., HIEs, hospital systems, small practices)
  • Perform troubleshooting internally and externally for Direct Messaging software issues.
  •  Document and track external organization and Direct software related issues in VHA system.
  • Communicate issue(s) status internally and externally.
  • Support Project Manager when needed. Provide coverage, may manage Direct team members, and submit deliverables / reports.
  • Troubleshoot, document, escalate, and track Direct software related issues.
  • Other duties as assigned.

 Skills and Qualifications:

• Must have 2 - 5 years' experience for this role.
• Deep understanding of the Direct Messaging Protocol 
• Experience representing stakeholder concerns while participating in Standards Development Organization (SDO) and/or Standards Related Organization (SRO) work groups.
• Experience presenting to stakeholder groups.
• Ability to interface with both audiences with varying levels of technical expertise.
• Strong communication skills, both written and verbal
• Strong experience developing training guides, user guides, and other Direct Messaging collateral
• Work collaboratively with other team members to develop policy in support of business requirements
• Strong experience managing and tracking multiple initiatives across a diverse stakeholder group
• Excellent time management skills as reporting and deliverable requirements must be met
• Experience serving as a liaison among internal and external partner groups
• Must have stakeholder engagement skills as well as an understanding of Direct messaging processes to facilitate diagnosis of the origin of problems.

Educational Requirements: 

A master’s or Bachelor’s plus 2 years relevant experience, or Associate’s 4 years relevant experience in Clinical Informatics, Health Systems, Healthcare, Business, or other related scientific discipline is required.

Educational Equivalents:

A bachelor's degree plus 2 years' experience may be used as an equivalent to a master's degree or an associate degree plus 4 years' experience may be used as an equivalent to a master's degree.

Although we are 100% virtual, you must be located in one of our hiring states of AZ, CO, FL, GA, ID, IL, MD, MI, TX, VA, or WI. 

Must have high speed internet connection.  

Relocation: Not paid

J P Systems does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please note that our pay ranges are carefully researched and set based on the requirements of the position.  The salary range is displayed under Compensation for each position.  If you feel you qualify for a more senior level position than the ones advertised, please feel free to instead submit your resume from our Open Jobs webpage for consideration.

Salary : $83 - $103