What are the responsibilities and job description for the Head of Administration position at Joss Search?
THE CLIENT
Our client is a prestigious, global professional services firm with a strong presence across major U.S. and international markets. They are known for delivering high-touch, best-in-class service to a sophisticated client base and are currently investing in building a best-in-class administrative support function across their U.S. offices.
THE ROLE
This is a senior leadership opportunity for a Head of Administration to design, implement, and lead a firmwide administrative support model. This individual will oversee a team of ~100 administrative professionals across multiple U.S. offices and drive a high-performing, service-oriented support function.
The role sits at the intersection of strategy and execution, responsible for establishing service excellence, optimizing resource models, and ensuring seamless support delivery in a fast-paced, client-centric environment.
Key responsibilities include:
- Defining and leading a scalable, enterprise-wide administrative support model aligned to business and client needs
- Driving transformation initiatives including change management, implementation, and continuous improvement efforts
- Overseeing day-to-day operations including workflow management, capacity planning, and service levels
- Establishing performance metrics, governance frameworks, and consistent service standards across offices
- Partnering with senior stakeholders to align support resources with evolving business priorities
- Leading budgeting, headcount planning, and long-term resource forecasting
- Enhancing processes, workflows, and systems to improve efficiency, consistency, and scalability
- Ensuring the highest level of professionalism, discretion, and service delivery excellence
- Leveraging technology and tools, including AI, to enhance operational effectiveness and user experience
THE CANDIDATE
The ideal candidate is a strategic and operational leader with deep experience managing administrative or business support functions within a high-performance, client-facing environment.
Key qualifications include:
- 10 years of experience in administrative operations, business support, or service delivery leadership
- Proven experience managing large, complex teams across multiple locations or within a centralized or distributed model
- Strong track record of building or scaling service delivery models, workflows, and operational frameworks
- Experience in a professional services or similarly fast-paced, client-driven environment
- Demonstrated success in resource planning, staffing models, and performance management
- Strong stakeholder management skills with the ability to influence senior leaders
- Analytical and process-driven mindset with a focus on continuous improvement
- Experience with workflow systems, automation tools, or CRM platforms is a plus
- Exceptional leadership, communication, and decision-making skills
SALARY & BENEFITS
- Base salary range of $250,000 to $300,000
- Hybrid working model based in New York
- Highly visible leadership role with firmwide impact
- Comprehensive benefits package
Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together
Salary : $250,000 - $300,000