Manager - Wine & Cheese

Position: Wine & Cheese Department Manager 

The Wine & Cheese Department Manager is responsible for the daily operations, merchandising, and sales of the wine and specialty cheese department. This role requires deep product knowledge, strong attention to detail, and a passion for curating exceptional customer experiences. The manager leads a team that helps guests discover pairings, hosts tastings, and ensures the department maintains Joseph's Classic Market's high standards for quality, freshness, and presentation.

Key Responsibilities:

Department Operations

• Oversee all wine and cheese operations, including stocking, display, ordering, and sanitation


• Ensure all products are properly stored, labeled, priced, and rotated using FIFO


• Maintain a clean, organized, and well-merchandised department at all times


• Ensure cold storage areas meet proper temperature and cleanliness standards


• Prepare cheese for sampling, cutting, wrapping, and packaging according to policy

Product Knowledge & Customer Engagement

• Provide knowledgeable recommendations for wine and cheese selections, including pairings


• Educate staff and customers about product origins, tasting notes, and usage 


• Host or support in-store wine and cheese tastings and events


• Maintain current knowledge of product trends, seasonal offerings, and new arrivals


• Guide guests on building charcuterie boards, holiday pairings, and gift baskets

Merchandising & Promotions

• Set visually appealing displays that promote seasonal features and pairings


• Ensure signage, price tags, and product information is accurate and up to date


• Coordinate with marketing for special events, holidays, and vendor tastings


• Support cross-merchandising with deli, bakery, and catering departments

Inventory & Ordering

• Order all wine and cheese products from approved vendors and distributors


• Monitor inventory levels to prevent out-of-stocks or overordering


• Track spoilage and shrink, and document product loss accurately


• Perform regular inventory counts and reconcile discrepancies

Customer Service

• Deliver exceptional service by actively engaging guests and offering personalized recommendations


• Train team on service standards, upselling, and customer education


• Handle customer concerns and complaints with professionalism and care


• Ensure sampling practices meet health and safety guidelines

Team Leadership

• Hire, train, and schedule associates in the wine & cheese department


• Provide ongoing product training and mentorship


• Lead daily huddles and keep staff informed on new items and promotions


• Maintain labor efficiency while ensuring strong department coverage

Compliance & Reporting

• Ensure all alcohol-related regulations are followed, including ID verification and restricted sales


• Maintain proper documentation for alcohol inventory and vendor transactions


• Submit weekly sales, labor, shrink, and event reports to the Store Manager

Qualifications:

• Minimum 2 years of experience in wine, cheese, or specialty food retail


• Prior supervisory or department management experience preferred


• In-depth knowledge of wine varietals, regions, and food pairings


• Understanding of artisanal cheeses, cuts, storage, and preparation


• Excellent customer service, communication, and sales skills


• Able to lift up to 50 lbs and stand for extended periods


• Flexible availability including weekends, evenings, and holidays


• Food safety certification and/or wine education (WSET, Court of Master Sommeliers) a plus

Working Conditions:

• Fast-paced retail environment


• Regular lifting, cutting, wrapping, and exposure to cold environments


• Standing and walking for long periods

Why Join Joseph's Classic Market?

Joseph's Wine & Cheese Department is known for its curated, high-end selection and exceptional guest service. As Manager, you'll lead a passionate team, educate and inspire our customers, and showcase a world-class experience rooted in tradition and taste.

Benefits Include: 

• Positive Work Environment 


• Competitive Pay 


• Health, Dental and Vision Insurance 


• 401(k) Plan 


• Paid Time Off & Personal Days 


• 20% Employee Discount 


• Bonus Programs for Management

Interview Process
At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.

Employment Eligibility
Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.