Customer Service Representative (CSR)

John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals in Reston,VA. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing various teller transactions. Excellent cash handling skills and attention to detail are essential. A strong sense of honesty and integrity are fundamental to this position. This position engages customers with their financial needs by regularly promoting, describing, selling and cross-selling other bank products and services.and#10;In this role you will:and#10;Accurately handle, organize and count cashand#10;Provide an exceptional service experience by engaging and establishing rapport with customersand#10;Correctly process all types of customer transactionsand#10;Examine all cash and check endorsements to safeguard against acceptance of counterfeit bills and fraudulent itemsand#10;Implement proper check cashing proceduresand#10;Place holds on accounts as approved by Branch Management and provides notices to customersand#10;Successfully balance and complete end of day processesand#10;Properly complete Currency Transactions Reportingand#10;Verify customers identification following the Banks CIP proceduresand#10;Report any and all suspicious activity and behavior to appropriate supervisorand#10;Successfully navigate and utilize OSI-DNA applications, and affiliated websitesand#10;Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Banks service standardsand#10;Maintain customer confidentiality at all timesand#10;Demonstrate a thorough understanding of teller security and compliance responsibilities to include robbery proceduresand#10;Remain current on Bank Policies and Proceduresand#10;Professionally answer the telephone and follows-up in a timely mannerand#10;Successfully promote and refer Bank products and servicesand#10;Actively participate in Bank community involvement activitiesand#10;Foster a positive and supportive team environmentand#10;Maintain a professional image and appearance at all timesand#10;Refer difficult customer situations to Branch Managementand#10;Refer prospects to the Banks partnersand#10;Prepare the daily Branch Settlement Logand#10;Prepare and count cash shipmentsand#10;Observe the appearance of the branch, report repairs and maintenance issues promptlyand#10;Assist in the training of new tellersand#10;Complete on-going courses to maintain required compliance knowledge requirementsand#10;Open new accounts or perform other operational positionsand#10;Perform other duties as assignedand#10;Requirementsand#10;High School Diploma or GEDand#10;Six months cash handling experienceand#10;Ability to attend off-site meetings and other branches as neededand#10;Excellent interpersonal and customer service skillsand#10;Successfully promote and refer Bank products and servicesand#10;Maintain professional manner and appearance standards at all timesand#10;Solid verbal and written communication skillsand#10;Multi-task and follow detailed instructionsand#10;John Marshall Bank is an Equal Opportunity Employerand#10;and#10;The projected wage range for this role is $18.32/hr - $ $27.48 /hr, commensurate with skillset.and#10;and#10;At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:and#10;Medicaland#10;Dentaland#10;401K Retirement Plan w/ an Employer Match (4% match on 5% contributions - this is highly competitive compared to other organizations)and#10;Visionand#10;Employee Assistance Programand#10;Flexible Spendingand#10;Transit Reimbursementand#10;Long Term Careand#10;Paid Time Offand#10;Life and Disability Coverageand#10;and#10;and#10;At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.